Cookies - can't see site when 'necessary only' is selected.

[suzi_edg]

Hi there - people in this group have been so helpful and generous in their advice that I have been extremely grateful for the help I have already received as a beginner in this area/ If anyone was able to advise me with this problem I would appreciate it enormously.

I have set up my cookie settings with CookieBot and after much headscratching thought it was ok. However, when I went back to my site a few days after making the changes I was unable to see anything at all other than the FB Messenger icon at the bottom of the screen - the rest of the screen was entirely blank below the browser bar. After a bit of investigation it transpired that all was well when choosing 'Allow all cookies' but having previously selected 'necessary cookies only' when viewing the site on my laptop, I am unable to access the site. This isn't ideal for customers, of course - please can anyone shed any light on what I may have done wrong and how to put it right?! 

Many thanks

Suzi 

[tranguyen]

Thanks for raising this @PortalBookshop! I double-checked the site just now and it should be appearing as normal when only necessary cookies are selected. If it's still coming up as blank for you, would you mind trying to clear cache & cookies and try again?

The Portal Bookshop _ The Portal Bookshop.mp4

Video Player is loading.

Play Video

Play

Mute

Current Time 0:00

/

Duration 0:00

Loaded: 0%

0:00

Stream Type LIVE

Seek to live, currently behind liveLIVE

Remaining Time -0:00

1x

Playback Rate

Chapters

• Chapters

Descriptions

• descriptions off, selected

Captions

• captions settings, opens captions settings dialog
• captions off, selected

Audio Track

Picture-in-PictureFullscreen

This is a modal window.

Beginning of dialog window. Escape will cancel and close the window.

Text

ColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-Transparent

Background

ColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparent

Window

ColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaque

Font Size

50%75%100%125%150%175%200%300%400%

Text Edge Style

NoneRaisedDepressedUniformDropshadow

Font Family

Proportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall Caps

Reset restore all settings to the default valuesDone

Close Modal Dialog

End of dialog window.

Close Modal Dialog

This is a modal window. This modal can be closed by pressing the Escape key or activating the close button.

If that still doesn't resolve the issue, can you let me know:

• The exact version of your web browser. To find this, visit whatwebbrowser.com.
• Confirm the device you’re using (PC, Mac, iPad, Android device, etc.)

[DawnW]

Thanks @tranguyen you seem to have worked your magic for us The Glass Barn Studio 🤞