enabled afterpay for checkout and am eligible but it doesn't work at checkout

[sefdingdong]

using square for retail. we have enabled the afterpay option, we are eligible, trying with larger purchases but the afterpay option does not show at checkout. please let us know how to enable this feature!

[JJ_ · Accepted solution]

Hello there @sefdingdong 👋

Once you enable Afterpay and your account is confirmed eligible your Buyers or Customers will be able to check out using their Afterpay card at checkout just as they would with any other debit or credit card. 

To start: 

1. Add items to the cart or enter a custom amount. The total transaction must be between $1.00 and $2,000.

2. Tap Review sale > Charge.

3. The customer can open their digital Afterpay Card and tap their mobile device to Square hardware or compatible device, if using Tap to Pay.

4. Send a digital receipt via text or email, or print the receipt as proof of purchase.

The customer will see the transaction via their Afterpay app starting with SQ*. If your customer requires assistance with their Afterpay account, refer them to the Afterpay Help Center. They can also message the Afterpay Support Team via their app.

Let us know if you have additional questions here!