Is there currently an outage affecting Square card readers in the Texas location?

[Alages]

We have noticed that several of our stores in Texas are experiencing issues pairing Square card readers with our devices. When attempting to pair, the devices display a "Devices cannot be accessed" message and a timeout error.

[_Violet · Accepted solution]

Hello @Alages and thank you for your post 👋 Square Community Moderator, Violet, here!

There aren't any reported issues like this, that I'm aware of. It sounds like you're trying to pair some Contactless + Chip Readers to your devices, is that correct?

If so, I suggest starting out with the troubleshooting steps for the Contactless + Chip Reader listed here. If this doesn't improve things, please reach out to Support directly by logging into your Square account and heading here for further assistance.

I hope this helps! Let me know how this goes for you.