Adding items to check is duplicating modifiers

[Whitewall]

As of the latest update to square on 12/1/23, when I add an item to an open check, it is applying the modifier twice. I have the modifiers setup to have a maximum of one required modifier.  The odd thing is that when it duplicates the modifiers, it is adding a different price for that modifier. I'm able to duplicate this on demand. When trying to remove the duplicated modifier, it will not let me. Says I have to select a modifier to save the changes. But it should not have two modifiers. This happens when adding items to saved checks. It doesn't happen when creating a new check and adding multiple items

[JJ_]

Oh no, @Whitewall

Firstly, welcome to the Seller Community, and sorry to hear that you're here because you've run into trouble. 

Have you done any troubleshooting so far?

I would recommend reinstalling the app if you haven't done so yet. And if you have complete troubleshooting then I recommend reaching out to our Restaurants team as soon as you can, so they can look into this for you and escalate this if needed.

[Whitewall]

I have done all kinds of troubleshooting. I reinstalled the app, I deleted the modifiers and recreated. I deleted the items and recreated. I've sent an email to the restaurants team with all my troubleshooting I've done.  I have pictures of the screen when it happens. I've figured out this happens when adding a duplicate of an item that is already on the saved check. It only happens when adding an item to a previously saved check. I can add duplicates without issue on a new check. I was hoping that this isn't an isolated issue and posted here to see if anyone is experiencing it. This started happening after the latest update.

Thanks for the reply, I hope I hear back soon from the restaurants team, but since it is now the weekend, I'll have to deal with this issue for two more days at least.

Cheers,

Aaron

[JJ_]

Thank you for the quick follow-up, Aaron. I haven't seen any reports of this by other Sellers yet. Since the update is fairly recent and the situation only happens with a particular process it might take some time for other Sellers to find it.

On a side note, with Square Restaurants Plus you do get 24/7 Customer Support. The Restaurants team can be reached at 855-700-6000.

I hope you find a solution soon!

[Whitewall]

Thanks JJ

I know the number and have called.many times. The issue is that the engineering team for the application doesn't work on the weekends. So if what I think is wrong will require an application update after all of my troubleshooting.  

Cheers,

Aaron

[JJ_]

Yeah, your theory could be correct. Let me know how everything progresses after Monday I will keep an eye for your replies.