Why won't images appear on pos after uploading on computer?

[Taylah23]

Hello all, 

I have added images to the items I'm selling on my computer. When I turn on the pos at work all of the images go from default to all white blank squares.

Thank you 

[Katie_SQ · Accepted solution]

Sorry to hear about this issue, @Taylah23!

To confirm, have you just uploaded these images via your Square Dashboard for the first time, or have they displayed correctly on your POS before?

As a first step, I'd recommend deleting one of the images in your Item Library, then re-upload it to see if it appears on your POS. My next suggestion would be to run through the additional troubleshooting steps in this article on our Support Centre. 

If you’re still seeing blank white squares after following the steps above, please reach out to our Support Team by logging into your Square account and heading here. They’ll be able to investigate further, and potentially escalate your case to our Engineering team if required.

If you have any other questions, please reach out!