Failed login

Jillianreynolds · ‎02-02-2023

The app will not let me log in. I have changed my password, verified my email, also updated app. I can get to the dashboard through the website but I cannot get onto the app. It keeps coming up failed login.

Breffni · ‎02-03-2023

Hi @Jillianreynolds, very sorry to hear you're running into this.

Is your account new? Could there be any chance that when you created your account there was a typo in your email address? That's usually the common cause of issues like this.

I'd double check you have received emails from Square in your inbox first of all.

From there, we have a list of troubleshooting steps for this here, please run through them when you can.

If you still can't log in, please call our support team directly, we don't have access to your account here on the Community, unfortunately.

Please let me know how it goes.

Breffni
Community Moderator, Ireland, Square
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