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Where do we find updates to Square systems that mess with workflow?
Where am I able to find all updates that have been made to Square that change the way processes are done?
Today's particular issue: since all order management moved to one place, we have been using "Mark as dispatched" to enter the shipping information and mark a shipping order as completed. Today I went to do this again, and instead of giving me the pop-up to let me put the tracking information in, it just said "Action completed". It's now marked as complete, but says "Tracking information unavailable", and there is absolutely nowhere I can see that will now allow me to put the tracking information. Worse, I have no idea how I'm supposed to add tracking info for other orders. This is different from the process in place from only a week ago.
Where is information on these kind of changes publicised so that store owners and managers are able to keep up with things that impact their workflow?
How am I supposed to now add tracking information to a shipping order?
Why does Square make these kind of changes with absolutely no warning or notification that something has changed in the system? (Or if there is a warning or notification, where is it??)
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Apologies, I have no idea how this ended up in the US community. Feel free to close, I've re-posted in the UK community.