No card on file, yet client was able to book "no show protection" with a card?

[fydbac]

Hello!

Never seen this before: Client booked, apparently did use a card for the "no show" protection policy, but the card is not saved to file, and I can't charge the appointment fee due. Does that mean client was able to leave a card for the no show...but somehow bypassed leaving it on file in order to charge the deposit due?

Thank you for your time!

[AshleyK]

@fydbac what happens when you attempt to charge the no show? I'm going to list the steps on how to do this below just in case one of these steps was missed earlier! 🙂

1. Log in to your Appointments Dashboard and click either the Overview or Calendar > locate the booked appointment.
2. Select Mark As No-Show > check the box indicating to charge client’s card.
3. Click Record as No-Show And Charge.

If your customer’s card is declined, you’ll need to follow up with them directly.

[amourapdx]

I am having this issue a lot lately! Any solution? 

[JJ_]

Hello, @amourapdx 👋

Firstly, welcome to the Seller Community + sorry to hear that you're here because you've run into trouble. Have you tried the steps mentioned by @AshleyK above?

If so what was the outcome? If you could please provide a bit more context to the issue, we'll be able to better point you in the right direction here.

[amourapdx]

the issue is its not on file anymore. Thus, when I manually book them, and they do not shop up or violate my policies, I am unable to charge a card because there is none on file.

[SugarAndSkinSpa]

I know this is from a long time ago and you may already have your answer but I want to write this for people who may yet see it.  After a customer links their card to book an appointment they receive an email from square letting them know their card has been "vaulted" and offers them the opportunity to unlink it.  So they can unlink their card at any time.  I receive emails if clients unlink their cards and we call them to let them know without a card on file they will not be able to keep their appointment unless they want to pay for the appointment up front.