Goparrot Reporting not accurate

[KrisHungryHobo]

We use the GoParrot app for online and mobile orders. It’s slick, but starting thus Monday (3/10) our daily statistics automated email for each location says no orders or $ spent? We got orders.

Anyone else experience this?

Here is a look at what we used to get and now all zeroes…

Yesterday, you had $149.04 in online sales and 5orders.

Here are the results compared to last Saturday:

Date Mar, 08 Mar, 01 % changeWeek Day Saturday Last Saturday

Orders	5	14	-64%
Tax	$11.36	$23.86	-52%
Discounts	$0.00	$23.81	-100%
Tips	$0.00	$0.00	0%
Returns	$0.00	$0.00	0%
Gross Sales	$137.68	$313.26	-56%
Net Sales	$137.68	$289.45	-52%
Total Collected	$149.04	$313.31	-52%
Avg. Gross Order	$27.54	$22.38	23%
Avg. Net Order	$27.54	$20.68	33%
Avg. Check	$29.81	$22.38	33%
Avg. items/order	4.00	3.50	14%

[Donnie-M]

@KrisHungryHobo Go parrot is a good company, I would just shoot them an e-mail or give them a call.  Sounds like an API call might have moved or something.

[MayaP · Accepted solution]

Hey @KrisHungryHobo - Thanks for reaching out! As @Donnie-M mentioned you will need to contact GoParrot's support team as they own the integration. If you need anything else, let me know 😊