How do you navigate the "Customer Success" workers?

[Nanabarb]

Feeling totally, totally frustrated.  How do you get anyone at Square to answer your queries? After each reply I get a different "success worker". For each one I have to start my enquiry anew. To date no one has even started to answer my enquiry. Is there anything that can be done to bypass this system so that there is just one person to deal with and my concern can be addressed?

[Laurie_]

Hey there, @Nanabarb,

We're sorry to hear about your frustrations in trying to touch base with our Support Team. We'd like to help ensure you're able to connect with our team today.

There are a few different ways to get in touch with our team. You can call support on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time), or contact us via online chat or email. See the below steps.

1. Sign in to your Square account

2. Head to our contact page https://squ.re/3AWfZs2

3. Go to "Other", then "I don't see my issue"

4. Click "Message us", "Email us" or "Call Us"

Or, if you see the new chatbot help flow, type “support” to bring up a list of contact methods. 

Depending on your query, you may be directed to messaging support which sounds like what's happened in your case. 

Can I ask whether you have an active Square account already, or are you in the process of signing up for Square?