Afterpay has disappeared from my checkout

[jedread26]

My website checkout was taking after pay as a method of payment just fine until just recently. It is enabled for online in payment methods. This is very frustrating as I have a customer who wants to pay but can't. The website is www.tinoneeheights.com.au

[Laurie_ · Accepted solution]

Hi @jedread26,

Welcome to the Seller Community! 👋

I tested your site by adding a tree to my cart, selecting the pickup option, and proceeding to checkout. The Afterpay option appeared as expected. However, I noticed you're offering two fulfillment types, including 'Local Delivery'. It's important to know that 'Local Delivery' is currently unsupported when Afterpay is enabled for Square Online checkout.

It looks like you're delivering all trees to customers’ addresses, correct? If so, and local pickup isn't necessary either, you could replace both fulfillment options with 'Shipping'. This still allows you to set a delivery radius, and you can create a free shipping rate to ensure customers aren't charged extra. To learn more about how to create a shipping profile, follow these steps.

I hope this helps resolve the Afterpay eligibility issue! Let me know if you need further assistance. 🙂