Lapsed booker automation timing

[kl27]

The title of this thread has been edited by a Square Moderator from the original: If I create a "lapsed booker" automation, does it send an email to any client who hasnt been in 3 mo

If I create a "lapsed booker" automation, does it send an email to any client who hasn't been in 3 months from the day I activate it or does the 3 months start after a 1st booking following the activation?

[frances_a · Accepted solution]

Hello @kl27 👋

I noticed this is your first post here in the Community and didn't want to miss the opportunity to welcome you!

The Lapsed booker automation will send a reminder to any client who has had an appointment with you but hasn't booked in the last 3 months. 

The 3 months will be counted from the last appointment they attended rather than from when you activate the automation. 

If you activate this automation, the reminder email will automatically include a booking link to make it easy for your clients to come back for a new appointment. 

Hope this is helpful, but please let me know if you have further questions. 

Thank you ✨