Account was kicked out of marketing emailing? How can I resolve this?

[paddledog]

We logged in to send our weekly email and had this notification waiting for us---- "You’ve been blocked from sending any campaigns with Square Marketing due to violating Square’s Terms of Use. As a result, your subscription has been cancelled. Any outstanding coupons may still be redeemed by customers until their expiration date."

We had an email campaign that was sent out featuring an alcohol special, and was automatically cancelled. We are now locked out. Our rep says the only option is to add an age verification with entering of the full date, but we do not want to pay for a third party verification system - and nothing works easily with Square. 

Has anyone experienced this issue? 

[MayaP]

Hey @paddledog,

Thank you for reaching out! I’m sorry to hear you’re experiencing issues with Square marketing emails. Did you receive any emails or Dashboard notifications from Account Services? Could you also clarify what your representative mentioned to you?

[paddledog]

Hi Maya, 

Yes, just surprised with today's technology that an email campaign done by a staffer that mentioned alcohol would ban us from marketing, while still being billed from marketing. Most platforms, for example Facebook, will not allow you to post a thread mentioning alcohol - so it catches it before it is sent.

Please let us know next steps to get this block removed.

[MayaP · Accepted solution]

Hey @paddledog, I apologize—I’m just now seeing this reply. Moving forward, please make sure to tag me so I don’t miss your reply.

I did take a look at your account and it does seem like the issue has been resolved. If you do need any further assistance please let me know. I’m happy to help in any way I can!