Frustrated with Square Loans

We have been Square users since 2019, and we have relied on square loans for the growth and sustainability of our businesses. We are now at 93% paid back with no new offer. Is anyone else having this problem? In the past, we have been offered new loans between 60-80%. I understand there’s an algorithm and the market plays into it, but if we do not get another offer we will take our business elsewhere. I heard that light speed and toast both have financing offers right now. Does anyone have experience with those? Thanks!

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Square Champion

Hi there @Kdstone.  Since this is a Square-owned support board, we are unable to give you any advice about other competing platforms.  You might want to look for a POS group on Facebook.  There are independent Facebook groups for Square and all other POS platforms.

 

I will say this, though.  I have fellow business owner friends who use other platforms.  Given the current well-publicized problems and tightness in the lending market worldwide, all of them are reporting that loan offers are coming later and often for much less than in the past.  The current market and economy — especially in the US which is getting worse every day — just does not bode well for companies to lend like they used to lend.  Also, if you switch, remember that the clock starts over.  Most POS lending departments require a minimum processing time period (usually six months to a year) and will not consider your history with any competitor.  And the ones who do will usually low-ball their initial offers until you have built up solid card processing history with them.

 

Regardless, good luck.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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Square Champion

Oh, and to answer your other direct question, at 60% I started receiving new offers a few weeks ago.  Thankfully I don’t want or need it.  But I will say that my sales in 2025 are over 60% higher than 2024 — and my card processing volume over 2024 is currently up nearly 70%.  I have a feeling that that sort of phenomenal growth rate had something to do with receiving a loan offer so soon, this time.  I’m pretty sure that is an unusuall situation.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a possible "best answer." I hate the term, and wish we could just mark posts as "helpful." But this is our only mechanism at the moment. Just remember "Best answer" should be interpreted as "helpful," and nothing more. LOL. "Best" (ugh) answers help folks possibly find solutions to similar problems they are hoping to solve.
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Square Champion

I've been seeing some interesting changes in my business financing lately! My earnings have increased by 57%, and while one of my recent offers at 91% paid off,  it ended up being nearly five times my usual amount, which made sense for my sales. I decided to take that offer because I often feel nervous about finances during the winter months. Even though I've had a line of credit with my Credit Union since 2018 at a good rate, I was cautious and wanted to be extra safe by scaling back my borrowing.

 

Now, I received an offer at 69%, and I have chosen to pass. I just can't justify taking on a loan with such a high rollover of over 30%. I completely understand that everyone has different needs, and I don't judge anyone running their own business. Things can go wrong—like the oven hood just broke! The air conditioner just died—whatever emergency it is. 

 

I’ve noticed that many companies, like Square and other point-of-sale systems, are in similar situations. We've all become accustomed to getting offers with just about guaranteed offers around 70-75%, but that trend has shifted over the past year and a half. When I took that 91% offer, I had the option to lower my payment percentage while still getting a substantial amount of funding, which allowed me to reinvest in my business for growth. And put half in savings at 4.75% so that brings that loan down to roughly 5% and I am ok with that! 

 

I also connect with others on social media platforms like Reddit, where various business owners share similar experiences and concerns. While sales representatives may promise a lot, it’s essential to read the fine print in their agreements. Typically, they expect you to build a good relationship and repayment history over six months to a year.

 

I’m not here to tell anyone how to manage their business; that’s a personal decision. However, I believe it's important to be honest and transparent. If I were in someone else's shoes, I'd appreciate being informed about the realities of borrowing and financing. Our moderators do a fantastic job of keeping us updated and clearly explaining why loan terms are changing. We often get comfortable with familiar patterns, and when things shift, it can be surprising. 

 

Thanks for being supportive, and it's important to remember that there are no guarantees in business. All we can do is wait for the right opportunities or consider looking for other lending options if possible. I know our moderators are dedicated to helping us navigate these changes! It is clearly pinned above the “click here” section gives a very good explanation of why the percentage paid back for most (not all of course) has increased and that's for our benefit in the long run. More money in our pockets and less being rolled over. 

> Square Champions Innovator, Beta Community Member, Square Champion Expert, Square Champion Advisor.
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Community Team

Hi @Kdstone

 

Thanks for taking the time to reach out to us.

 

We appreciate your loyalty when choosing to partner with Square for your past business loans. We understand that it is frustrating that we can’t guarantee that you’ll receive a new offer, but new offers are not automatically extended when a certain percentage of an existing loan is repaid. It’s important to everyone that lending through Square Banking is done responsibly. We know your business is important and we don’t take that lightly.

Square accounts are reviewed on an ongoing basis to ensure that each business gets the right customized offer. If you become eligible again, we’ll notify you directly through email and your Square Dashboard.

 

Please contact us directly if you have any other questions.

 

 

Abby_M
Square Loans Team
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This is a service email from Square Financial Services, Inc., a wholly owned subsidiary of Block, Inc. All loans are issued by Square Financial Services, Inc, a Utah-Chartered Industrial Bank, Members FDIC.
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Sounds like we're not getting one despite $400k in sales after a 40% decrease?

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