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I recieved a deposit payment but its not showing up in my balance

Hi All,

A customer paid their deposit this evening but I'm not seeing the payment anywhere or in my balance. Can anyone tell me why?

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Square Champion

Hey there @igphotobooth.  I know of one possibility that might delay the payment.  Check and see how the customer paid.  If they paid via ACH, then the money is on its way to Square through the ACH clearinghouse system and will be deposited in roughly 5 business days.  Square will put the funds in your balance once they receive them.  If they paid with card, was there anything unusual about your transaction — like is it larger than usual for you, etc?

Chip
Square Champion, Innovator & Expert
Piper’s Ice Cream Bar, Covington KY USA Website Facebook
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Square Community Moderator

Hi @igphotobooth ! 

 

Just following up here....did the payment ever appear in your balance? Like @TheRealChipA said, there could be many factors at play here. I'll be on the lookout for your response. 

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Hello, I’m having the same issue but my customer paid via AMEX. Could you help me?

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