No-Show Protection Not Working

[alignwithleah]

Just had an online appointment request come through that does not say "No-Show Protected" like the other appointments, and there's no payment information on file.

Why is this particular appointment not no-show protected? How did this happen?

No-show Protection: enabled

Card on File: enabled

[MayaP · Accepted solution]

Hello @alignwithleah,

Thank you for bringing this to our attention. To resolve the issue with the missing No-Show Protection for this particular appointment, please contact our support team directly. They will look into the specific details of your account settings and appointment records to understand why this occurred and ensure it doesn’t happen again. You can reach support at 1-855-700-6000 or squ.re/contactsqsupport.