I own a skin and wellness center and offer services that require clients to do a single booking that incorporates multiple appointments from multiple staff members.
The ability to book consecutively available times between calendars works great in square, however, any block/buffer time set for the services is no longer applied which is a big problem.
Example: Client books an Infusion facial that includes a light therapy session right afterwards, and also wants to add-on a dermaplane.
Dermaplaning and Infusions are performed by a skin therapist, and light therapy is done in a separate room with equipment so these are two different bookable calendars
Infusion is a 1hrservice with a 45min buffer
Dermaplane is a 30 min add-on, always done prior to another service so there is no buffer
Light Therapy is 30 min and always done after the service and needs a 15 min buffer
Square coordinates to schedule the client for dermaplane and Infusion with skin therapist for 1.5hrs and book them with light panel right afterwards, for a total of 2 hour appointment time - which is accurate.
The problem is the skin therapist is no longer showing the 45 min buffer she needs after the Infusion so now anyone can book during the buffer time
If a Client is booked from 1-2:30 with therapist Marlene, and from 2:30-3:00 with light panel, then Marlene should be blocked until 3:15 before her next appt can schedule, but she is open at 2:30
How can I preserve the buffer times set for each service? If I change the length of the Infusion to include the extra time, then clients have a 45 min wait until they are booked for light therapy and the appt is now 2hr and 45min long
It doesn't make sense because these are two different staff calendars so why would a client have to wait to be scheduled with light therapy until after Marlenes buffer time? Or, why does Marlene lose her buffer time just because a client is also doing a service with Light Therapy afterwards?
Hopefully this makes sense and there is a solution!
