Two unique combinations exist for the same item - one with GST included and one without

[TennisClub]

Hi

We would like GST to be included in all of our item prices. We currently have GST set to be included in the price and have GST turned on and applied to all items. However when viewing sales reports GST is sometimes being included on an item and then other times is set to zero on the same item.

When we look at our item report there appears to be two unique combinations for the same item - one that includes GST and one that doesn't.

Why would this be occurring and how can we ensure that GST is included in the price of all our items? 

Thank you 

Mark 

[Arie]

Hi @TennisClub,

Thanks for writing in with this question and welcome to our Community 👋
 

You can edit the tax settings for your items here. Click on your GST tax and scroll to Tax Application:

Depending on whether all your items attract GST or not, you can select either All taxable items or Select Items. When select items is checked, you'll want to make sure that both the variations of the item you've created are listed.

I hope this helps, please let me know how you go! 

[TennisClub]

Hi Arie

Thanks for your suggestion. We do have our Tax Application settings set to All Taxable Items as you have suggested above, however when we look at our Category Sales Report GST is only being applied to a very small proportion of sales. There does not seem to be any consistency between item sales either, e.g. in one transaction a particular item will not include GST in the sale price but in the next transaction the same item will show GST. Could there be a problem at the actual point of sale and the way the operator is entering the sale? 

Thank you

[Arie]

Thank you for checking these settings, @TennisClub! 

The next step would be to get in touch with our CS team, who can take a closer look at your account's settings and reports. Unfortunately, we're not able to look into the backend of individual accounts via this public forum. Give us a call on 1800 760 137 (Mon-Fri, 9am-5pm AEDT) or send support an email here so we can dig a bit deeper and file a ticket with engineering if something's amiss. 

[TennisClub]

Ok thanks very much Arie - will do. 

[lawnbrook]

Would it be coming from 2 different sources perhaps (physical on online?)