Bank account verification

[MatildasMum]

Hi everyone,

I’ve tried to link my bank account 3 times and it won’t work.

On the latest time I can see that a 1cent debit was made from Square, and then it was transferred back to my account; but I got an email a few days later saying “Unable to verify my bank account”

Why might this be happening?

[Arie]

Hey @MatildasMum,

Thanks for writing back in to the Seller Community and sorry to hear about the frustrating experience! 

While banks don't provide the exact reason why verification fails, there are a few scenarios that can cause the verification to fail. Take a look at our troubleshooting guide here and reach out to our support team if you're still having trouble linking your bank account. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.

Please let us know how you go!