I have a customer that was charged twice for the same invoice...what do I do to resolve this?

[kwikslver4]

How do i resolve a customer being charged twice for the same invoice?

[VanKalkerFarms · Accepted solution]

It most likely is not being charged twice.  one of the ones that appear on their statement instantly will likely fall off in the next 24 hours, similar to how a gas station has 2 charges and then only one stays.  If after 48 hours it still appears that there are 2 charges and you appear to have 2 deposits then you'll have to issue a refund, but if you refund now with only 1 charge you will lose your payment.

[cancel_jamie]

Would this answer also go for debit card charges?

[Joe]

Hi there, @cancel_jamie - thanks for reaching out to us here on this thread! Before we get going, just wanted to say welcome to the Seller Community! We are happy to have you.

In regards to your question - yes! This would especially affect Debit Cards since debit cards often authorize transactions to ensure funds before the payment actually posts to your statement.

I hope this is helpful! Let us know is anything else comes up!

[sewkatiejean]

Hi. We were at a quilt show on Sunday (today is Tuesday) and today a customer called saying she was charged twice on her debit card. Should I also tell her to wait? It's been more than 24 hours. Thank you

[Arie]

Hi @sewkatiejean,

Thanks for getting in touch!

Sometimes, pending charges can take a few business days to drop. We recommend that your customer reach out to their bank directly regarding this pending charge.