Shipping charge for digital item?

[ultimatescaveng]

Many of my items are digital, but for some reason, my customers are telling me they are being charged for S&H.

Am I overlooking a setting that offers free shipping for digital items? Thanks!

[_Violet · Accepted solution]

Hello @ultimatescaveng and welcome to the Square Community! My name is Violet and I'm one of the Community Moderators. I'm happy to take a look at this with you.

As long as you've set up your Digital Items by following these steps, your customers should not be charged for shipping. I tested this out by adding a digital item from your store to the cart, and I didn't see any mention of shipping fees.



Are there any specific items this is occurring on that I could look at?

I'll keep an eye out for your reply!

[ultimatescaveng]

Thanks!

Maybe I misread the checkout, but I was able to go through them and check. I appreciate the quick response.

[_Violet]

You're welcome! Is everything working correctly for you now?

Please let me know if I can help with anything else!

[ultimatescaveng]

No, thanks!

[_Violet]

Great to hear! Thank you for confirming.

Have a good weekend 😊