Our transactions are showing approved when accepting cash and cards however it's not showing up on the dashboard or on the device used! Anyone else having this issue? 

 

 

 

[The title of this thread has been edited from the original: Anyone Having issues with Square Transactions Today]

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In response to TheStand70
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Hey @TheStand70.  There was an outage yesterday that was causing reporting to be delayed.  Also, that outage was affecting reporting of our account balances for some sellers.  However, it was resolved and all of your transactions and funds should be reporting correctly now.  

 

FYI, here is a link to the Square Status Page (issquareup.com).  The outage was reported there as were status updates and resolution.  This is a handy link to bookmark for reference.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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square dashboard is not listing transaction for an hour now in browser or POS. square support is not responding to call or chat or email. do anyone knows whats going on

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In response to Wonderlandtoys

I just got off the phone with support.  Yes there is a very recent outage going on.  Transfers are unavailable right now.  And transactions are delayed getting posted to our accounts.  Weirdly, the transactions ARE processing and our balances are increasing as they should.  This issue seems to be in being able to see individual transactions.  That part is delayed for some reason.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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In response to TheRealChipA

thanks for your reply, 12:49pm MST i see new transaction showing up but old transactions are not listed yet. Missing 1hr40min transactions. hopefully it shows up soon

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Is anyone else not seeing transactions post to the transactions page (app and website)? First 5 sales how fine but the last 5 or so do not, even tho app shows โ€˜payment successfulโ€™ message. I canโ€™t tell if payments are going through or if we are losing money. Anyone else seeing same thing today?

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In response to Gomfuture

I just got off the phone with support.  Yes there is a very recent outage going on.  Transfers are unavailable right now.  And transactions are delayed getting posted to our accounts.  Weirdly, the transactions ARE processing and our balances are increasing as they should.  This issue seems to be in being able to see individual transactions.  That part is delayed for some reason.

 

 

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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In response to TheRealChipA

Thanks. And the outage page is now accurate as well which is good

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Any one having problems 

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In response to Ellenallen72

Hey @Ellenallen72.  I just got off the phone with support.  Yes there is a very recent outage going on.  Transfers are unavailable right now.  And transactions are delayed getting posted to our accounts.  Weirdly, the transactions ARE processing and our balances are increasing as they should.  This issue seems to be in being able to see individual transactions.  That part is delayed for some reason.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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@NDSS We are having the same issue, I'm waiting to chat with tech support now.

Randy Fulk
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In response to rtfulk

I've been waiting for 15 min now and nothing.  I am guessing they are just not answering until they know something......

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In response to SFL

the issquaredown.com website for square clearly only shows what they want to post.  It says everything is hunky dory and NO PROBLEMS.  It is THEIR website to communicate out if there are issues.  

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Why are my transactions not showing?

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In response to The35Farm

Hi @The35Farm 

I just got off the phone with support.  Yes there is a very recent outage going on.  Transfers are unavailable right now.  And transactions are delayed getting posted to our accounts.  Weirdly, the transactions ARE processing and our balances are increasing as they should.  This issue seems to be in being able to see individual transactions.  That part is delayed for some reason.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Help! Been down over an hour and can not go to transaction screen to print receipts for customers 

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In response to Draco90704

I just got off the phone with support.  Yes there is a very recent outage going on.  Transfers are unavailable right now.  And transactions are delayed getting posted to our accounts.  Weirdly, the transactions ARE processing and our balances are increasing as they should.  This issue seems to be in being able to see individual transactions.  That part is delayed for some reason.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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IMG_1FB2A261A732-1.jpeg

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Transactions going through but not showing up in transactions or reports since noon today. We've accepted cash and card and none are showing up under transactions or reports. We have 2 locations with the same issue.

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In response to outonalimbokc

I just got off the phone with support.  Yes there is a very recent outage going on.  Transfers are unavailable right now.  And transactions are delayed getting posted to our accounts.  Weirdly, the transactions ARE processing and our balances are increasing as they should.  This issue seems to be in being able to see individual transactions.  That part is delayed for some reason.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Yes having the same issue. Someone said they can see their transactions on desktop, but mine arenโ€™t showing up there. Very concerning - we are missing hundreds of dollars of sales from the past hour and a half. 

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my transactions are going through and Iโ€™m getting an approved at the end of the transaction, but then it is not showing under the transaction history, that sale

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In response to Carouselcc

I just got off the phone with support.  Yes there is a very recent outage going on.  Transfers are unavailable right now.  And transactions are delayed getting posted to our accounts.  Weirdly, the transactions ARE processing and our balances are increasing as they should.  This issue seems to be in being able to see individual transactions.  That part is delayed for some reason.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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