Performance Issue: Delayed Transfers sent on 30 May

[#1]

The title of this thread has been edited from the original: Payouts not happened!

Has anyone not received there payout from over the weekend? 

Normally hits my account just after the pay out email. 

and tonight nothing! I have two businesses and both are same hence wondering if it’s all??? 

[#2 · Accepted solution]

Hi everyone, just looping back to this thread with a final update to let you know that our engineering team has worked to implement a fix and all of your bank accounts are now relinked successfully.

I can also confirm that there is no further action needed on your side. Transfers have been sent to your linked bank account this morning, Tuesday 31 May.

• If you have default automatic transfers set up on your account, funds are sent with Faster Payments and can take up to two hours to reflect in your account balance. The transfers you received this morning will include payments taken between Friday 27 May and close of business Monday 30 May.
• If you have set a custom close of day for your automatic transfers, transfers have been sent out this morning which will include payments taken between Friday 27 May and 10.59 am Tuesday 31 May. It can take up to two hours for the funds to reflect in your account balance.
• If you have manual transfers set up on your account, you can initiate transfer from your Square Dashboard or within your Square Point of Sale app. Please note that funds are sent within 24 hours of transfers being initiated.

You can check what payments have been sent by viewing the Transfer Reports on your Square Dashboard.

We completely understand how disruptions can affect your business and day-to-day life. 

We take situations like this very seriously and after further investigation, Square has identified and will implement technical improvements and process changes that will assist in mitigating the risk of the same issue occurring again.

Thank you again for bearing with us. 

[#3]

This is shocking to say the least.

I’m spending the afternoon searching for the best alternative. I like Square and the Appointments feature but the support as well as the fees are woeful. There is better out there, and I’ll be moving my business there when I find it.

[#4]

Anyone know what happens next with the failure to transfer funds on MONDAY 30TH May ?  will it come through today ?

as always getting to speak to a human is almost impossible

[#5]

Hi @DSMans, the issue with the delayed transfers have been resolved this morning. You can check @Breffni's reply above for more information but payments taken between Friday 27 May and close of business Monday 30 May should have arrived in your bank account, if you have the default automatic transfers setup.

If you have any other question, please let us know. 

[#6]

just had an e-mail saying a transfer has been made so fingers crossed 

[#7]

and it is now in my bank

[#8]

To follow up on: our team have confirmed that the pending transfers have now been sent.

• If you have automatic transfers set up on your account, funds are sent with Faster Payments and can take up to two hours to reflect in your account balance.
• If you have manual transfers set up on your account, our team are currently working to ensure you receive your funds promptly.

We will continue to monitor all the transfers and will confirm when we have a confirmation that this issue is fully resolved.

The transfer sent will include payments taken between Friday 27 May and close of business Monday 30 May. You can check what payments have been sent by viewing the Transfer Reports on your Square Dashboard

[#9]

My pay out bounced from my bank account and its still no where to be seen. Since last year DecemberStill waiting.

[#10]

Hi @Attila369, thanks for flagging this and sorry to hear you haven't received your transfer. 

It seems like this issue may be unrelated, it sounds like we may have sent your transfer to a bank account that is now closed or your bank account is no longer linked to your Square account, and we would have been unable to deposit your funds. In which case, the funds would remain in your Square account until a new bank account is linked and verified. 

Please reach out to our customer support team for confirmation on this. They'll be able to walk you through the next steps so that you can receive your transfer.