Document Upload

[Cougars2022]

I am setting up a new square for a sporting group and I have to upload our Certificate of Incorporation and latest AGM minutes in a PDF format to verify our identity.  I have uploaded them however I am unable to continue as there appears to be an issue and I can't move forward.  Has anyone else had experience/trouble with this step?

[Arie]

Hi @Cougars2022,

Thanks for writing in and checking on the status of your account. While we're not able to take a closer look to make sure everything is in the right place, our support team can help here. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.

Please let us know how you go!