Note not showing on receipt

[Revivemfr]

When I enter information in the note section of the receipt it is no longer showing up on the customer end but is visible to me on my end. How do I correct this? Thank you!

[Valentina]

That doesn't sound right, @Revivemfr!

Firstly, welcome to the Seller Community + sorry to hear that you're here because you've run into trouble. I recommend checking to make sure that both your app and your mobile device itself are up-to-date. If everything looks good there, you'll want to reach out.

If you haven't already, your best bet is to get in touch with us directly, so that a member of our team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.