Invoice payment not clearing amount due in appointment

[FFX]

I have generated invoices from within the initial appointment checkout options. 

The payment has been made and I have cleared the invoices. Up until recently, when I cleared an invoice it would update the calendar entry as well. Now I have to run a separate charge for that.  

This means that the app says I have received two payments for the same service. As I'm using the app for tax purposes, it looks as though I am earning twice as much. 

Is this a bug? As it previously worked by syncing the invoice to the calendar entry. 

Is there any way to delete one of the payments made for the same service from my dashboard or do I need to speak with a customer service rep? 

[Laurie_]

Thanks for reaching out to us, @FFX, and sorry to hear you're running into these issues.

In my opinion, the expected behaviour here would be for the appointment in your calendar to show as 'Paid' once you have received payment from the customer via their invoice.

However, in testing this myself I have run into the same issue you are seeing on your end. I've flagged this with our Appointments team and will circle back to you here with an update once I hear back from them.

In the meantime, if you're on a tight schedule, it might be worthwhile trying to get in touch with our Support Team, as they'll be able to test this with you in real-time.

You can call support on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time), or contact us via online chat or email. See the below steps.

1. Sign in to your Square account

2. Head to our contact page https://squ.re/3AWfZs2

3. Go to "Other", then "I don't see my issue"

4. Click "Message us", "Email us" or "Call Us"

Or, if you see the new chatbot help flow, type “support” to bring up a list of contact methods.