How can I create a custom shipping role for a specific brand based on %

[HillsideMIke]

Hello, is it possible to create a custom shipping profile for one specific brand we carry, not all of the brands. As this specific brand requires an 8% flat rate on all their products sold online, I'm looking for a blanket solution as square cannot accommodate the amount of shipping profiles we need.

[Ellie_]

Hi there, @HillsideMIke,

Thank you for reaching out to us about this! At this time, you would be able to set up a shipping profile that only applies to certain items, but the shipping cost would not be calculated by percentage. If you go into your Shipping tab and add a custom profile, your options will be charging a shipping amount on the order total or per item. 

If there are any additional questions we can answer for you, please let us know!

[HillsideMIke]

Thanks for your reply, Ellie. The issue I'm running into is that there are hundreds of products from this particular brand that require a custom shipping profile. Square Online only displays 99 of them and there is no search function to find one I've already created. So if I happen to have two or three items that are the same price, I can lump them into the same profile. However, If it is an older profile that I have created, it doesn't display because I have created more than a hundred and only the most recent 99 are displayed. So, there is a profile created, but no way to find it. 

Does this make sense? 

[RobynR]

@HillsideMIke Some of this does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you.

The fastest way to resolve complicated Square questions is by reaching out to our team directly. The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real time. 

If you haven't already, please reach out by phone directly by logging into your Square account and heading here.

Let us know if you have any other questions.

[HillsideMIke]

Thank you, I will call.