Can I prevent funds withdrawn from my bank account for selling gift cards?

[ecarr]

I just use square for gift cards online and physical. Every time I sell a gift card in store a few days later square withdrawals 2.5% of the gift cards value from my bank account. I have many charges of these a month and it’s time consuming to go through them all and balance everything. Is it possible to just have this amount withdrawn from my square balance instead of my bank account? 

[Sammie_C]

Hi @ecarr, thank you for reaching out. 

This is a great question. I checked with our gift cards team and they said that the charges are typically taken off the Square balance first. However, if there's not enough of a balance by the settlement time at the end of the day (such as when there were a lot of cash purchases), the fees are taken from the external bank instead.

I hope this helps a bit, and please don't hesitate to reach out if you have any other questions.

[ecarr]

@Sammie_C There’s $188 in my balance at the moment and it still withdraws from my bank account. Is there a minimum balance needed?

[Sammie_C]

Thank you for reaching back out, @ecarr. I went ahead and reached out to our Operations team to check on this. I will reach back out as soon as I hear from them.

[Sammie_C · Accepted solution]

Hi @ecarr, I just heard back from our Operations team and they let me know that this actually is an issue that they are actively working on. Unfortunately, I do not have an exact date on when this should be resolved, but they are in process of fixing it.

Once the fix is in place, then the gift card load fee should automatically be pulled from your balance.

If you still are seeing this issue in a month or so, please feel free to reach out and I can look into this again for you.