Y is square constantly putting my payments under review

[Atozconstructio]

I have been  with square for a few years now and it seems  like  alot of my payments stay under review I have called and talked to customer support and I was told my review should be over by today they asked for additional information and I submitted it and it's still  under review please release my customers payment i have done everything and this is a repeat  customer very important to my business I cannot complete my service until I get the funds and my customer is very un happy with this hopefully it will be resolved asap or I may lose a very  important  customer to my business help

[ryanwanner · Accepted solution]

Hello @Atozconstructio !

In a public forum we don't have access to a lot of the account level decision making, but I do have a couple of thoughts for you:

• I've seen Square hold payments if it's outside a usual dollar amount sale. For example, if you usually process $1000 sales and you ring in a $10,000 sale, that may throw a red flag at Square and they want to do some checking to make sure nothing fishy is going on.
• If the payment was via an online purchase (Invoice, Online Store, API call, etc) and is over a "usual" amount, that would cause some alerts. This is an easy way for scammers to take advantage of the system.
• If you've had multiple chargebacks and take a sizable order, Square may hold the funds to make sure your business isn't doing anything wrong.

I don't know if any of these apply to your business or not. These are things I've seen hold funds in the past.

Best advice is to try to make roughly the same dollar amount transactions whenever possible, do everything in your power to not have chargebacks, and just hang in there. Holds are usually only 1-3 business days for established accounts.

Hope this helps!

[Atozconstructio]

Yes I have been with them for about 5 years and it was about 2x my normal payment amounts but I have taken several from the same customer and in a sizeable amount 4k and  5k payments  this one was for 9,500 its just bad all around for my small business because we have a deadline to carry out and cannot now and I think it has cost me alot more future business from this customer I'm also on the verge of destruction thanks for your reply Ryan