What happened to my sales rep?

[RLiss]

I used to have a fantastic rep for square that answered all my product questions, set up onboarding calls and was available by phone and email. Now I can't get in touch with anyone. We are about to transition back to dine-in and I want to add the Restaurant POS to my Square register for our evening hours, but still run the retail POS during the day.

I have sent emails, tried even submitting a new form through the square product page and nothing. I'm so frustrated and thinking about switching to another POS provider with better support. I've used square for years and have everything connected to it, it would be a huge hassle to suddenly switch. I just want to talk to a human that can help me navigate going back to a restaurant from running a shop and I'm so disappointed with squares lack of communication right now.

[HC_Charlie]

Hello @RLiss thanks for your question. I'm sorry you're having trouble with contacting a Sales rep. I am not sure of how Square works with Sales reps, but I hope you are able to reconnect with them. I have not had an experience working with a rep, but I have found fellow Square sellers very helpful. Have you checked out the Food and Beverage group within the Square Community? You can check them out here. Maybe someone running a restaurant would be able to answer specific questions you have.

I also found some info regarding running Square for Restaurants on your Register. You can find that here.

Setting up new technology in your business is definitely frustrating, I totally understand that. Please check out the Food and Beverage Group, you may be able to ask if anyone more local in your area that may have a restaurant and also use Square, would be willing to invite you in to see how their Square hardware may work. No guarantees, but if you can find a local Square merchant with a similar setup to yours, it could be a great resources.

I hope you're able to get some answers in restarting your restaurant side of your business; it's been a very challenging year for all businesses and we're all in this together. Don't give up!

[RLiss]

Thanks @HC_Charlie I appreciate your thoughtful answer. With square being such a large company and taking a larger percentage from all credit card sales plus subscription fees for Payroll and other services (Restaurant, Retail etc) I don't think it should fall on the customer to help out other customers there should be dedicate staff available to work with us.