Instant transfer taking too long

[ATDINNOVATIONS]

I have it set so when i recieve a payment it does an instant transfer and charged the 1.75% and i have it to automatically transfer to my bank account. It says 1-2 business days in my settings. But when i click on the pending payment it says 5 days. Why is it taking so long to transfer when it says 1-2 days 

[Minion]

Hi @ATDINNOVATIONS 

So, I'm a bit confused on your post.  If you have it set to instant transfer then the funds will be available in your bank account.  Have you checked your bank account to see if the payment(s) have arrived?

If it is in your bank account, and just showing pending on Squares end then it may just be there timeline of when things "clear".

If you are paying an extra 1.75% for instant, you should definitely not have to wait 1-2 days for you payment. 

Please let us know when you verify with your bank.  If the funds are not there, and you are doing instant transfers, then you will most likely need to contact Square Support to have them look into your account.

[_Violet]

Hi @ATDINNOVATIONS - I'm sorry to hear that this issue has brought you to the Seller Community! 😥

It sounds like you may be impacted by a current known issue with Transfers, but it's difficult to pinpoint what may be happening without looking at your account with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.