Funds being held

[kingdomwomenent]

I had two very large transactions and received a notice that the funds are being held pending an investigation of fraudulent activities. I answered questions and uploaded proof of contract and have not received funds and it's been two days.  My vendors are awaiting my invoice payments and yet my funds have not been released.  please advise.

[TheRealChipA]

Hi there @kingdomwomenent.  I know this is going to sound like I’m insane, but two days is not a lot of time for this sort of thing.  Square is probably not the only company involved here — the customer’s bank probably is, and even the card company (MC, etc) probably is.  Someone has raised a red flag and there is nothing anyone can do to speed up this process, once it has started.  Square has been notified that the funds are being held up somewhere in the food chain, and they contractually can’t release them to you until this matter is resolved (hopefully in your favor).

That being said, I’m going to tag the Square Moderators here.  They might be able to consult with the appropriate department and reach out to you privately to update you.  I wish you the best.  This sort of thing is what nightmares are made of!

@Kassi_@RSosebee1@_Violet@MayaP@RobynR@Summer2024@Ellie_@Katie_SQ@Laurie_@Sineaid@Sammie_C

[kingdomwomenent]

Nightmare indeed! Thank you so much for your response and well wishes. 

[_Violet · Accepted solution]

Thanks for the tag here, @TheRealChipA 🙏

Hi @kingdomwomenent - My name is Violet and I'm one of the Moderators here in the Square Community. I'm happy to provide you with some more information on this process.

As Chip mentioned, it sounds like your account currently has a protective hold to allow our team to conduct a review and verify its security. I recommend checking your email inbox for the most recent message sent by The Square Secure Team. Please note: The turnaround time for this type of review is 2 business days, after you've successfully submitted the requested information to our team. If you don't receive an update within 2 business days, you can reply directly to the email you received to get in touch with The Square Secure Team.

I hope this information is helpful, but please let me know if you have any additional questions.

[kingdomwomenent]

Thanks so much Violet. It’s been two days and no other response. I attached all documents for their review confirming my contract. I really need my funds released. My vendors are not very patient and I had no anticipation of a delay such as this. Hopeful to hear something from someone soon. 🙏