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Existing items don't sync

I have updated some items in my Square library (no variations, just single items) and added some new ones. 

The new items are syncing with my Instagram shop, but the existing ones aren't properly, e.g. the wrong images are still there. 

How do I fix this? 

Thanks. 

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Admin

Hey @YellowFantail, thank you for flagging this. Happy to help you out. 

 

If items aren’t syncing between Square Item Library and Square Online:

 

  1. From your Square Item Library, check your item variations and be sure there aren’t two or more items with the same name.
  2. If there are (even if these items have different prices or SKUs), differentiate them by adding a ”.” (period), ”-“ (dash), or ”/” (forward slash) at the end of one name.

Doing this will cause items to resync. Learn more about Square Online item sync.

 

Let me know how you get on with the above!

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