Sales Report from 2016

[Cerissam]

Hi, is there a limit to how far we can go back to view sales? I did a search for all of 2016 and it says I have no sales. But I absolutely had sales for 2016. Anyone know how I can access that from 3 years ago?

[GlassJudy]

You should absolutely be able to get reports for as long as you've been associated with Square.  Are you sure you're logging in to the same account (email address) as you were in 2016?  That's the most obvious thing I can think of.  Another problem may be if you're setting your period for more than a year.  I believe you can only receive data from a period no longer than one year, so if you're trying to see data from 13 months or more, Square won't allow it.

I know other Square sellers have reported that they can go back much further than 3 years.  @VanKalkerFarms I think has reported that they can get data from 6 or 7 years ago.  Maybe they have some insight into your issue.

[VanKalkerFarms]

@GlassJudy you are correct, you can go back to your very first transaction that took place.  Ours is back on May 5, 2011.  You can only have a one year span if you are doing a custom date search.  otherwise you can just click back by year or month etc or type in a specific date.

As GlassDale said make sure you are logged into the correct account and location.