Weebly not providing product description to Paypal also no address since paypal upgrade

[techcote]

Spoke to Weebly at length about this and they blamed the "new" paypal" API. Contacted paypal and they say no change to API. I am fustrated with Weebly support. Anyone else having this issue? Mine occured on 9-16 when I was forced to do and upgrade to paypal even though I already had a paypal business account.

[DanielYoung]

I am so regret to do the upgrade.  The payments of latest orders are all "NOT eligible".

Last month, Weebly's improvement caused my store not taking but rejecting all orders.

I needed to invoice each customer individually from PayPal so they can complete their purchasing.

When I was notified that Weebly is going to upgrade, I started trembling and was pretty sure something bad is coming again.

And then, I was right.

The incoming order notification is quite different than what I already get used to in past 2 years.

And it changes on a daily basis meaning I see different order layout every day.

The next is all incoming orders being categorized as spam in my webmail server.

Now, upgrading PayPal turned out to be a bad move on my side.

I should have known better not to follow Weebly too quickly...sign sadly.

Can't you just test everything at your end first and make sure all revision or upgrade of your eCommerce support works, then share with us happily?  It makes me feel like we are the lab mice to be tested while you do the upgrade.

[mikeg1]

Hi all

Yes we have this issue too. Paypal will only give you protection if you have a 'signed for' service so even if the address was there and you have no proof of acceptance, paypal will not give you a refund, so the problem is only really relevant to people who use 'signed for' services. It does need to be fixed however as we do use 'signed for' services as do many other Weeblyers!

cheers Mike

[Adam7]

Hey guys - our engineers are aware of the issue regarding this information not propagating to PayPal, and are working on a fix for it. Thanks for your patience!

[greatlakeshops]

Please fix as soon as possible.

Paypal was also handling our shipping charges and tax charges for item orders. We now have many orders that were placed with neither of these applied. Should I bill Weebly for these?

Also, please inform your customer support to not lie to us that this is Paypal's fault:

"Andrew 😧 Thanks for you patience I am sorry to say our PayPal integration was never intended to allow for shipping through PayPal and there isn't a way to go back to it. This isn't something we changed on our end."

"Andrew 😧 Sorry, this is not something we changed, PayPal has instituted a bunch of changes that we had to adhere with"

"Andrew 😧 Again, I am very sorry. This is not something that we turned off or discontinued. You were able to use an integration that we were never intended to have and no longer are able to use it. "

[JustImagine]

This is very frustrating when customer support gives answers like this. It makes no sense!

[Jdrcam]

Greatlakeshops:  The comments that AndrewD made make no sense- "you were allowed to use an integration that we were never intended to have"??  What does that even mean.  In the 8 years I have had my Weebly store, the paypal payments have always came through with shipping addresses on them, and they have always specified what the customer ordered. Is this AndrewD saying that they have had this so called integration they were never supposed to have for 8+ years??

I was also notified by a customer today that they were unable to leave a note to seller on the paypal checkout. They got to leave a note in Weebly but not paypal, and so I looked and the "instructions to merchant" place was on their receipt but no note, and so I did another test purchase to see if I could leave a note and was not given the opportunity.  So, yet another thing that needs to be addressed on the paypal integration horror.

That being said,  I do want to thank Adam for chiming in to let us know that the situation is being worked on.  I also got a reply back from Brodie who was assigned my weebly support ticket and he assured me that it was being worked on and that it will hopefully be fixed today (no promises).  Knowing it will be fixed at least gives me hope and something to tell my customers when they want to know why their paypal receipt has nothing on it about "what" they purchased.

[techcote]

Thank you Adam. It is good to hear that someone is aware and engaged. 

[Jdrcam]

Great News everyone!!! I just had my first order with a shipping address in 2 days come through.  It still didn't have the Products purchased description, but under "seller notes" it had the Weebly Order number as a reference.  So, Weebly is doing what they promised, they are trying to rectify this situation as quickly as possible! 

Thank you Weebly because I can't  tell you what a headache I have had since this began!! Now, maybe my back will stop spasming! 

[xobruno]

Hi Adam - I am desperately needing this fix also. I've called (waited an hour to speak to someone) and submitted a ticket which hasn't been replied to yet. Can you email me when the fix happens? I can not run my business this way. 

Thank you!

Michelle Kline / [email protected]

[Jdrcam]

Hey Mike,

What gave you the idea that you had to have signature confirmation in order to be covered?  That is the case only when the item is over a certain amount ( I think it is like $200.00 and up).  We've been selling via Weebly with Paypal for 8 years now and all of our paypal payments under that amount have been covered as long as we shipped to the verified shipping address on the customers order and provided a tracking number showing it was indeed delivered to that address.  In the 8 years, I have only had 2 chargebacks, both of which paypal covered us on because of our proof of delivery via USPS Priority tracking.  The only time I pay for signature confirmation is if it is an expensive item that requires additional insurance and then I pay that additional $2.95 for signature confirmation, but it would be senseless in our case every time when some of our items are only $15.99 with Free Priority shipping.

[mikeg1]

yup thats what I mean: "provided a tracking number showing it was indeed delivered to that address." If you dont have this Paypal wont pay up!

Cheers mike

[Jdrcam]

Ah- Yes-  Tracking numbers are a must for seller protection, which is why it was impossible for us to be covered during this little fiasco of not having shipping addresses on the paypal payments.  And, thank goodness the tracking is supplied for free the way the shipping costs have gone up so much this year -  Signature confirmations are required by paypal if over a certain amount.  So, when you said "signatures only" were covered, I figured that you must be selling "over" that certain amount all the time if Paypal required signature for all your transactions to be covered. 

Cheers to you too!

[immad1]

I am having the same problem and it has been a real pain.  Another thing that was happening after the upgrade, and you guys should check your orders is that shipping and tax were being listed as items and then taxed again...yes shipping taxed and tax taxed.

I did talk to Paypal and they assured me that they changed nothing.

What is going on with Weebly?  I can understand wanting to improve things for customers but they should hire people that know what they are doing.  

Another annoying problem is that my variant images do not match the products on my website.  In the editor one image is chosen and what shows up after I publish is different.

Also, just until a couple of days ago I could not ever upload a single video, no matter what I did.  I have manged three but playback is very choppy.

Mind you, I do have video on my website now that plays perfectly, but it's through Ustudio with embeded code.

What gets me is that issues NEVER get resolved...then they send you a feed back form asking how your customer support experince was?

I hate having to do all the work again, but I need to find a website that works for me and this is not working out.

Sandra

I have given Weebly some thought and the ONLY thing I can come up with is that it's a webhosting company created by Shopify to make customers so mad and out of their minds that they desperatly flee to Shopify and pay an extra $50.00 a month for real service.

[immad1]

My variant images are not matching the product descriptions in SEVERAL categories.

Does anyone else have this problem?  I bet if you didnt think you did you probably do!

Here is an example:

http://www.theknottydoitall.com/handmade-pendants.html

I am having the same problem in several categories.

This is terrible.

[Brodie]

immad, I'm hearing your frustration, and better than that, I've found your support request tickets to resolve.

I'll get this investigated for you and email with you some answers as soon as I can!

EDITED TO ADD: Your ticket was escalated to senior support, who will be in touch.

So sorry for the inconvenience, but we will work to get this resolved for you!

[xobruno]

I'm having the same issue and opened a ticket with them. I called them also and they said, "sorry, you just have to use the Weebly purchase order email now" NO, I can't and won't for all the reasons mentioned in this thread. 

Can you email me at ------ if you find out that they've fixed this?? I'm so frustrated with this situation. 

Michelle Kline

xobruno.com

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[Adam7]

We've actually resolved the issues around printing order emails from Weebly, so you should be able to print those without issue.

[Fabrics1]

I'm having the same problem. I thought I'd done something wrong when I upgraded via weebly to a paypal business account. Weebly - you need to fix it please!

[mikeg1]

Hi All

Just had an order through and all the details are there - the postage is not separated out and there is no description, like it did before but it tallys with the weebly order. So this is great - looks like it is fixed?

Mike

[JustImagine]

I don't think it is fully fixed.

Description should appear on paypal transaction page.

There is no other site I know that wouldn't send description to paypal. 

If was working before, so it should not be any different now.

Otherwise what kind of "improvement" is that?

I am waiting for the full fix.

[Adam7]

I'm checking with our engineering team about product descriptions, but thanks for confirming that shipping info is going through!