Weebly not providing product description to Paypal also no address since paypal upgrade

Spoke to Weebly at length about this and they blamed the "new" paypal" API. Contacted paypal and they say no change to API. I am fustrated with Weebly support. Anyone else having this issue? Mine occured on 9-16 when I was forced to do and upgrade to paypal even though I already had a paypal business account.

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I am having the same issues....I called yesterday and got the same response (the service rep on chat had no idea what I was talking about....then when she remembered the paypal update she said it wasnt on their end)  so I was on phone with shipstation and paypal all day.  Then I find out the problem is on Weebly end.  I can be patient and understanding just please be honest and do not waste my time please.  What do I do with all of my blank orders????

I think it has something to do with express checkout....my permisions were completely changed on paypal end.  How can you do that without our consent?  I can not edit those permissions on payapl.  DO I need to delete and re add weebly without express checkout?  Please look into this and respond to my post asap,  thanks so very much.

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Square

Sending product descriptions to PayPal is something our engineers will be adding, though I don't have an ETA on when that will be.

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Adam, don't you mean fixing? We already had it until it stopped working.

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I do not have express checkout enabled on paypal but it is marked as one of weeblys permissions. Does this have anything to do with problem?
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Hoping this helps but my weebly website is not fully integrated with all your e-commerce features. I still use paypal shipping table, tax, refunds, order number.
But ship thru shipstation. I only use weebly for creating my website...so would the automatic api permissions changes effect this?
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I hope that Adam is correct and that they are going to be adding the products ordered description back in, because according to my most recent reply back from Brodie at Weebly Support earlier today, Weebly has fixed everything they are going to fix (the shipping address).  They are supposedly not going to transfer the purchased item description over- Not now or ever again in the future, because supposedly, all the other payment options don't have the product ordered information transferred over (ie: stripe, Authorize.net etc...), and Weebly wants them all to be uniform. But if that is the case, then I would change the others to have the products ordered on them to match paypal, not the other way around, because what is purchased is pertinent information on a "payment receipt".  And you are right JustImagine- I don't know of any other site provider that is worth a hill of beans that would have a checkout platform that doesn't send over the description of what the customer ordered to the payment processor. How can we be covered as sellers by paypal when a customer does a chargeback if Paypal doesn't even have any idea what the customer ordered from us in the first place?  For all they know, we sold a ghost trapped in a bottle, and they're of course not going to want to cover us for that... I just think that it is one big mess just waiting to happen and should be avoided now. As Barney Fife used to say- "**bleep** it in the bud". (Hmmm, that is strange- I don't know why Weebly bleeped that word out. N-i-p isn't a bad word is it?)  Anyway, It shouldn't matter that Weebly sends an order confirmation with the details, that is just an order confirmation - not a receipt!!  BTW has anyone looked at the new order confirmation? It is horribly  laid out , and it has the order summary on it not once, but twice and it is 3 pages long if you print it out with big gaps in between the titles and the spacer lines- It is the most unprofessional format I have ever seen! And what does it hurt to have the order details on the Paypal receipt like it was before? It isn't like it hurts anybody. If we as sellers want/need it on there, shouldn't it be on there?  It is our products after all.  And this makes me really nervous because in the last 3 days, I have already had customers questioning why their receipts from paypal are not showing what they ordered on there.  I told them that it was a glitch in my website provider's recent updates, but they are working on getting it fixed and hopefully by the next time they order, it should be on there.  Now I am worried that when they see that they are never going to have that on their paypal receipt again, they might go elsewhere.  I mean, the ones that questioned me are already worried their credit card company won't cover them if there should be any problems with their purchase these last 3 days and that was supposedly "a temporary glitch", but to not have it on there every time they order?   And, I don't blame them for worrying, they have every reason to be worried! I mean, Weebly isn't the one that sends their credit card companies the information because the payment is taken care of by paypal, therefore paypal is.  And, if the product information isn't on the Paypal receipt, they won't be covered by their credit card companies for the purchase.  And to me it just looks unprofessional- a paypal receipt without the product information!!!! Unfinished, and unprofessional Smiley Mad

I just don't know what to do.  I've been with Weeby for 8 years and I've never been disappointed in something they changed like I am with this.  It is not paypal's express checkout that omits the product description- Weebly chooses not to send it over.  That should be our choice, not Weeblys. I'm hoping they will realize this is not a good decision.

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Not fixed without product description. How am I to tell what the customer bought?

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Same issue with Square?

Hi all,

The day I discovered the Paypal problem I had just added Square to my websites. I noticed that square does not give me any information other than the dollar amount. Is that standard practice for square? I have no customer info and no Product description. Seems like that might be tied to this? I can't imagine that the Square credit card customer wants to see a charge on their card with no description. Looking forward to your experience with square since I have no history prior to this Paypal issue.

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Hey Techcote,

According to my Weebly support reply today, Weebly is not sending product ordered description over to any of their payment processors. They want that part to be taken care of on Weebly's end? Which I don't understand because the payment processors are the ones that deal with the credit card companies- NOT Weebly. They are the ones that are going to need to know what the customers ordered when there is a chargeback.  I made another reply on this same thread just now with more info you might find useful that I learned from my reply from Weebly support.  I hope that what he heard is either wrong, or he misunderstood, or Weebly changes their minds.

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Same Issue here.  No description info and to add to the fun as I did not have weebly set up to handel the shipping info and just use Paypal shipping now I have a stack of orders that the customers were not charged any shipping on.  I am out $50+ bucks out of my pocket.  Hours of phone and chats with Weebly and Paypal both pointing the finger at the other one.  Hourse of being told I screwed up something by weebly and did not finish setting up this Express gabrage.  Hours of my day where I should be making orders out the window.  Hours of trying to get these upgardes and improvments to work the way things did last week....or at least limp along.  

If it aint broke......destory it for your customers and cost them $. 

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Major Update - it appears to be a problem with Square as well

Below is the reply from Square regarding getting product description, shipping and customer info but before you read it I jsut want to say that I am stunned at the inabilty of Weebly to be aware of these issues within Weebly and then to communicate them to the customer. The engineer at Weebly said in this post that they will be adding teh ability for product description. Adding?? Don't you mean fixing?

Does Weebly have any idea how we use what they provide?

Here is the Square reply (they had pretty good customer service I must say)

Hi Christopher,

 I spoke with our API experts and they informed me this is an issue with Weebly. Although Square integrates with Weebly to process payments, for help with Weebly specific questions, you’ll need tocontact their Support team. You can also speak to a Weebly representative by calling 844-493-3259.

If you have questions about using Square, I’d be more than happy to assist you.

ref:_00DE0Y7ru._5000LfVLpW:ref
All the Best, 
Jack
Square Support

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I have a feeling that engineers who write codes are not familiar with ecommerce requirements in terms of what sellers and buyers need and how it should work with payment processors, let alone seller and buyer protection.

I understand that it is not their field of expertise, but, if Weebly is claiming to provide fully functional ecommerce, aren't they supposed to know how it works and what is needed? Hire consultants Webbly! Technical side is not enough. And it looks like it is sharpened towards the wrong end so to speak.

Same for store functionality. People who design features, have they really tried to use them?

@Adam, do Weebly engineers have a meetings or something? Bring it to their attention! I believe many people already are on the verge of giving up.

Thanks!

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JustImagine,

So the questions are, do engineers understand eCommerce needs, do we have eCommerce experts on staff, do Weebly staff test out the platform, and are there meetings where this stuff is discussed? The answer is, of course, a resounding yes. 

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So it seems like all the product tracking is taking place on Weebly itself, which I don't have any issues with, although having the consumer input all their personal info on Weebly, if they are using PayPal, seems like it would be a major turnoff.  I'm concerned though, that since product description is removed from the PayPal end...will there end up being issues with disputes over whether a customer received the correct product or not?

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YES- PawFeather!!  Finally someone realizes as well that this will cause MAJOR problems with chargebacks- We will NOT be covered without that product description.  I spoke with Paypal again just this morning and asked them this question and was told that order number from weebly being on the notes is NOT enough for them to find for the seller in dispute cases. Paypal can only fight for sellers on chargebacks if that product description is on the original purchase info coming over to paypal from Weebly.  So, even with the shipping addresses being on there,  without the product description too, if an actual chargeback occurs, we are just not going to be covered!

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@Brodie,  it's good to know! I was hoping for this type of answer.

But why, oh why the codes deployed with bugs or not fully tested?

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Oh. My. Gosh.  This is insane!  How are we to run our businesses like this?

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It should be noted, none of the other payment processors - Stripe, Square, or Authorize.net - include the specific product info, either, only the transaction total. Your customers still receive receipts from your store via Weebly with all that info.

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As of August 22, 2016, PayPal DID include product info!  Following is a screen shot (edited to retain customer privacy) to prove it.

image

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I definitely hear you on that, Heirloom_Angel, I understand PayPal did this where other processors did not. Unfortunately, that feature is just not available anymore. However, you can be assured that millions of our eCommerce clients have been able to serve their customers without that feature while using Stripe, Square, or Authorize.net. I know it may require a few conversations here and there with a customer of your asking about it, but their details will still be available in your store receipt sent to them via Weebly.

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Unfortunatly that is not good enough.  Many of us use more features through paypal than weebly can provide.  Many of us buisnesses use Paypals debit cards to run our purchases and exspenses.  We do not use weebly quickbooks imprort as that leaves more than 50% of the picture out of the accounting equation. For us to be able to not have hours daily working in Quickbooks we need to get all of the data from Paypal for the income and the exspenses.  As is with this mess all we are getting from paypal is a generic "Purchase from..." if even that as our order details.  But the download to quickbooks from weebly can fill in some blanks but not our exspenses...not our shipping income, not our purchases and map those to the corect vendor account.  All of those would have to be entered by hand if we switch to useing weebly rather than thrugh paypal.  

In just 2 days of this mess I figure Weebly has cost us at least 6 hours of work. Who gets to pay our empolyees, book keepers and accountants for that extra work.  If a customer files a paypal dispute after getting their items we get to eat that cost as well with these unverified purchases. 

A huge step backwards not forwards. 

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