how to change from square editor to standard weebly editor?

[wileycoyote2]

i'm a webmaster with dozens of Weebly sites over the last 15 years.

i just had a new client purchase the Professional plan.

using her dashboard access i'm only offered a Square Online Store editor/site-building system. 

i need to be able to use the old Weebly builder with those tools i know so well. 

how can i switch from Square Online Store builder to the old Weebly builder?

a forum search here offered this:

"Only way to go back to the original editor is to create a new account, and then select "I just want a website" (vs. I want a website and ecommerce store) when given the option after you create a new site. The wording is confusing because even if you select "I just want a website" you can still use ecommerce."

so i attempted to Deactive Account and was told:

"Unable to disable your account - It looks like your application to accept credit cards was declined. We are unable to complete your deactivation."

what is going on? we never applied to use credit cards, we just wanted to build a non-e-commerce site.

what do we do now??? help please...

[Adam7 · Accepted solution]

Does your client have a different email address, @wileycoyote2? It might simplest to just create a new account using a different email address. The other option will be for your client to contact Square support and get transferred to the Online Store team (aka Weebly), and then ask that the email address be freed up for a new account.

[wileycoyote2]

ADAM said: "Does your client have a different email address, @wileycoyote2? It might simplest to just create a new account using a different email address. The other option will be for your client to contact Square support and get transferred to the Online Store team (aka Weebly), and then ask that the email address be freed up for a new account."

thank you for the assistance adam. yes, i'd definitely like to talk to a human at Square support, is that possible? (all i've been able to access so far is the auto-bot chat tree that doesn't help). thank you!

[Adam7]

Try this link while logged into your Square account. That should let you contact them through a few different methods.

[nicolelifestyle]

Hello, I have submitted the request to the link below but the response I got said "We do not have a feature like that for Square Online at this time, however, we can take note of any feedback and pass it along to our product team" I included the link to this tread in the request. Please help!

I upgraded my square account before realizing I could not use the weebly editor, I have now created a weebly account with another email and would like the upgraded account to be moved to weebly.

I saw in this thread we should log in to the original square account to post, but when I login to weebly via square it takes me to square and will not let me post to the weebly community via this account.

[Bernadette3]

Hi @nicolelifestyle We are no longer able to make that type of change from this community page, however, the support team will be able to help you move the paid service.

You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like "speak with a rep" to be directed to the teams available to your account. 

p.s. I don't see the link you are referring to 🤔 Which feature were you trying to use? 

[Mac82]

Did you find a solution to the issue? I thought I signed up with the Weebly editor and I guess I messed up along the way and have the very limited Square one, so I am looking to change as well.

[Adam7]

If you have the Square Online editor you will need to create a new account to get the Weebly editor, @Mac82. Make sure you say that you just want a website/don't want to sell right now when signing up.

[zfys]

Do we need to purchase a new plan when we do this, if so, how do we get reimbursed for the one we originally bought?

[Bernadette3]

We can help you move any paid services @zfys Just let us know when you are ready for assistance.  

[Melaniec]

Hi Bernadette, I am in the same boat. Would it be possible for someone from your team to reach out to me to switch that over?

[Bernadette3]

Hi @Melaniec It looks like a rep may have already helped you out with this? Please let me know if you still have questions.

[LeanneV2]

Hi. I'm struggling with this as well. I have purchased a domain and set up an account to www.poseidoneducation.com with the new Square editor (yikes!). I want just a website with Weebly editor. I created a second account as advised above using a second email address [email protected] but now it is asking me to pay to upgrade my account so I can transfer my domain. Please advise. 

[Adam7]

Hi, @LeanneV2.

It looks like our support team was able to take care of that for you.

[VMS4POHC]

I'm having the same isse. We've paid for a professional account and want the Weebly builder, not the Square site builder. Can't reach a live person. Who can help?

[arielz1]

I'm in the same boat as well and have not figured out how to get this resolved.  Can you provide some guidance?

Thanks!

[msa_acudoc]

I have the same issue as others here. I want to change from online store to regular website (They really should make that distinction more clear in the beginning!). 

If I create a new account with a new email, how do I get in touch with someone to have my plan switched over? I just signed up 2 weeks ago.

[Bernadette3]

Hi @msa_acudoc You can reach out to our support team to have the services moved over. 

You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like "speak with a rep" to be directed to the teams available to your account. 

You can also make the request here, but make sure you are signed into the original account when requesting. 

[arielz1]

I'm trying to get this figured out as well. I followed the instructions on getting to a rep on the chat and it sent me to a link to tell me phone isn't available and email takes days. If you could help, I'd greatly appreciate it.

[LifeForceNV]

Hi @arielz - Thanks for reaching out!


When you have a moment, please reach out to our support team to have the services moved over. 

You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like "speak with a rep" to be directed to the teams available to your account. 

[arielz1]

How do I do that? I typed speak to a rep and it directs me to click the link "speak to rep" which takes me to a page that says no phone calls available and there's no live chat or anything.