x

Publishes Incorrectly - URGENT

My website doesn't publish as it previews in the website builder, i.e. incorrectly.

After hitting "publish". My site will have incorrect pictures published, picture size and layouts can vary. I have tried numerous times to make changes with similar issues over the last month and have logged in and out several times. 

It sometimes will just revert back to an old version of my site. My brand continually is being represented unprofessionally due to these publishing errors and I am losing key sales coming into the busy holiday season.

This has been terribly frustrating and I have sent emails to Weebly support with no response in more than 2 weeks except and automated response stating high volume of emails sent to them.

Please help urgently.

884 Views
Message 1 of 4
Report
1 Best Answer
Square

Best Answer

Are you using the same name for some of your images, @User000? We retain the file name after uploading for SEO purposes, so if you upload a file with the same name as one that you already uploaded, it will overwrite that (meaning wherever the old image was used will show the newer one). Try replacing the problematic images with new images that all have unique file names.

View Best Answer >

853 Views
Message 5 of 4
Report
3 REPLIES 3
Square

Thanks for posting, @User000. Which of the sites in your account are you seeing this with?

869 Views
Message 5 of 4
Report

Hi Adam, 

I've been playing around with it come up with the least obvious errors.

https://www.hereshowyoucantoo.com/

The home page flickers between new and old versions every now and then. The version with the slide show in the middle of the page is the new version and without it is the older version. Also, within the slideshow, one of the pictures is incorrectly published.

https://www.hereshowyoucantoo.com/store.html 

Notice there is a duplication of pictures even though they are supposed to be different products.

https://www.hereshowyoucantoo.com/becoming-a-kid-entrepreneur.html

The bottom picture is incorrect and is showing another picture which I used for on https://www.hereshowyoucantoo.com/tips-and-tricks-to-become-a-kid-food-explorer.html

Additionally, on https://www.hereshowyoucantoo.com/tips-and-tricks-to-become-a-kid-food-explorer.html the top picture won't publish as a bigger picture.

https://www.hereshowyoucantoo.com/storybook-range.html

The picture that is published is incorrect.

860 Views
Message 5 of 4
Report
Square

Best Answer

Are you using the same name for some of your images, @User000? We retain the file name after uploading for SEO purposes, so if you upload a file with the same name as one that you already uploaded, it will overwrite that (meaning wherever the old image was used will show the newer one). Try replacing the problematic images with new images that all have unique file names.

854 Views
Message 5 of 4
Report
This thread has been archived and locked. Please start a new thread if you would like to continue the conversation.