How do I ............. upload video?

[12barbluez]

I am trying to upload a short video (about 90mB). I get the upload bar but it then stops about a quarter of the way through and never moves. Am i doing something wrong?

[Adam7]

Are you trying to add it to a post here on Community, or to your site @12barbluez? Depending on your internet connection and the location of the server it might be timing out.  Do you have a smaller version of the file you can try uploading?

[12barbluez]

I am trying to upload it to my site. I'll try a smaller version but i would like to be able to upload a high def version

[Adam7]

Ok, that's a good first step.  A couple other things you can try are switching to a different browser or converting the video to a different file format.

[12barbluez]

thanks. its in mp4 format at present. is there a format you would recommend?

[Adam7]

---

@12barbluez wrote:

thanks. its in mp4 format at present. is there a format you would recommend?

---

MP4 is a preferred format, so you don't need to change it.  If you have trouble with a smaller file let me know!

[12barbluez]

Thanks. Smaller file option worked fine.

[Hiker_Dan]

Hi,



Uploading the videos I make to my Weebly Site is quite a chore. We are supposedly allowed to upload videos up to 1 GB in size, but I always havee a problem of my uploads timing out or taking a very long time only to get an Oops Error Message that it did not upload at all. This consistantly happens and as I prefer the best quality I can upload, I have to reduce the size usaually down to around 100mbs to finally get it uploaded though the upload processing time is still very slow.



I would like to see Weebly to somehow improve the video production aspect as had hoped to upload mmany more videos in the future.



Sincerely,

Hiker Dan

(hiker4jesus.com)

[hydrogen123]

Hello,

I am trying to upload a video (9 seconds long) to my site, and the video seems to be in the encoding queue. Only, it has been in the encoding queue for 1.5 hours... is that normal? If it is not normal, how may I fix it? I have tried uploading the video many times. There is also no loading bar as the instructions indicate on the Weebly website. 

Thank you very much!

[Adam7]

Our engineers are looking into that now, @hydrogen123, and should hopefully have it resolved shortly. Thanks for your patience!

[hydrogen123]

Hi Adam,

It worked! Thank you so much!

[Hiker_Dan]

Hi,

Uploading the videos I make to my Weebly Site is quite a chore. We are supposedly allowed to upload videos up to 1 GB in size, but I always havee a problem of my uploads timing out or taking a very long time only to get an Oops Error Message that it did not upload at all. This consistantly happens and as I prefer the best quality I can upload, I have to reduce the size usaually down to around 100mbs to finally get it uploaded though the upload processing time is still very slow.

I would like to see Weebly to somehow improve the video production aspect as had hoped to upload mmany more videos in the future.

Sincerely,

Hiker Dan

(hiker4jesus.com)

[Adam7]

---

@Hiker_Dan wrote:

Hi,

Uploading the videos I make to my Weebly Site is quite a chore. We are supposedly allowed to upload videos up to 1 GB in size, but I always havee a problem of my uploads timing out or taking a very long time only to get an Oops Error Message that it did not upload at all. This consistantly happens and as I prefer the best quality I can upload, I have to reduce the size usaually down to around 100mbs to finally get it uploaded though the upload processing time is still very slow.

I would like to see Weebly to somehow improve the video production aspect as had hoped to upload mmany more videos in the future.

Sincerely,

Hiker Dan

(hiker4jesus.com)

---

Sorry to hear you're having trouble uploading, @Hiker_Dan. What kind of internet connection are you using, and are you using wifi at all?  Either file size should be fine to upload, though from the error you described it sounds like your internet connection is a little spotty or weak.

If you can use something other than wifi I'd recommend that, and I'd also recommend switching to another browser temporarily as that can sometimes help, too.

[Hiker_Dan]

Hi Adam,

I always upload at home using wifi. download speed is 20 and upload speed is over 1. Never had any issue uploading to YouTube or Google+. As I like having my own domain here at Weebly, I'll stick around, but I have the same problem even switching browsers. Maybe the problem is that I'm in PA?

[Adam7]

It's possible there are some differences with the ISP you're using compared to the other one, or it's a peak time and you're sharing upload bandwidth with more people.  One other thing you could try is waiting until a different time of the day and seeing if it works better then.

[MCC6]

This is a common with Weebly. I have a 100 mbps connection and i upload 3gb videos to my photography website with zenfolio. I am also the admin for my church site with weebly and have never been able to upload more than 15mb video file. And weebly reps will always question your connection. However the problem is with weebly and not you.

[MikefromNCAN]

I have this problem constantly too.  I went through this with them about 3 months ago.  Finally had everything worked out.  Now I need to upload videos again and I'm having the same issues.  Now I've tried different web browsers, I've tried converting to different file formats (since the MP4s the "preferred format" isn't working), I've tried smaller sizes and still it's always an issue.  It's absolutely crazy.  Especially when it works for some videos but not for all.  The inconsistency is awful.  I've been given every excuse under the sun from my internet connection to your file name can't have numbers in it.  It's ridiculous.  And the support for this is sub par at best.  I'm really upset by this now.

[zgsoul]

I'm having a similar problem. Internet speed is 50 down, almost 3 up. 

I uploaded the same video to youtube in 15 minutes. Still trying to get the video to upload on Weebly. 

[petepagano]

I know this is sort of an old thread, but I was having the same issues...the video upload, a 350M .mp4, would freeze. Always. Every, single, time. I tried literally 20 different times, and videos have ALWAYS frozen during the upload (but never with YouTube).

I switched from wifi to an axctual wired internet connection, and boom, the upload worked on the first try.

So maybe, if anybody's using wifi, for whatever reason on Weebly's end...Weebly can't handle wifi uploads...?

[Adam7]

Are there a lot of wifi networks in your immediate vicinity, @petepagano? For people who live in close proximity to a lot of people, there are can be dozens (if not more) of wifi networks all using the same bandwidth ranges. This can often degrade wifi performance. Other home electronics can also interfere, too. 

http://www.pcworld.com/article/227973/six_things_that_block_your_wifi_and_how_to_fix_them.html

To provide a real-world example, I have a wifi router like PC World mentions in my home in addition to the one provided by my ISP. Using the router I bought, not only do speeds double but download and uploads behave much more consistently.

[petepagano]

I lied, the connection makes no difference. Still on the wired connection, tried another upload this morning...frozen upload. I guess the one that snuck through last night was the 1 time out of 20 the upload actually works, and it was only a coincidence that it happened when I switched over to a wired connection.

So...disregard my previous post. Nothing has been solved.