website not loading on samsung phone

[philm_bb2016]

The website is not loading on the Samsung 9 or 8 phones.  It loads on other phones and tablets. Ideas?

[Eli-T]

my website is not loading for 2 days (have a PC) and there is no reply on my support ticket

[whitemonkey]

loading ok here in UK on PC, smart phone and tablet

re PC .......Internet Explorer is no longer compatible with WEEBLY    use google chrome...   

everyone else:   up date ur browser, clear cookies  and history

[Bernadette3]

Can you both please post a link to your site so we can test from our end? Thanks! 

[philm_bb2016]

Here is the link to the website, https://www.butter-baron.com/

[Bernadette3]

I was able to confirm the site is loading okay on a Samsung Note 9. I was also able to load the site on my LG Q7. Although, another user in the office did experience lag when loading on a Note 8 Plus. What happens when you try to load it? 

Do you remember what changes you made to the html/css? It looks like you site is using a custom theme and the first troubleshooting step you will want to take is to try changing it back to a standard Weebly theme.  

[philm_bb2016]

Hello, Thank you.  Have you ever heard of a problem with a carrier?  The owner of the site has t-mobile, and it won't load on his phone.  I've also success loading it on the galaxy 8 and the galaxy 10, both different carriers.  I am coming on to the project later, so not sure what changes were made.  If I change it to a standard Weebly theme, do I lose the original site?  Would I have to create a second version?

Thank you for your help.

[Bernadette3]

I'm on the T-mobile network, and I believe the other two reps are using Sprint. If you change the theme all of your content will remain in place, but you may have to re-upload header content. 

It looks like the custom theme is saved so you can always revert back to it if you need to.