Designer billings are wrong

[ACn1]

Anyone noticed on the new "Designer" platform that the service perioods on the billings detail is wrong.

When paying on June 1, the period charged is for June 2019, so paid in advance. The detail on the new platform shows payment on June 1 as from 1 to 31 May, so paid in arrears. This is wrong - service invoices always cover period in advance. It says so on the invoice.

Please correct.

ALSO - access to past invoices on weebly.com fails. HTTP500 error. Can this be fixed please.

[Adam7 · Accepted solution]

We did switch how we bill with WWD vs the old platform. We now bill for the previous month rather than the upcoming month. However, we waived all July 1st invoices for this reason so you don't get double-billed. I see what you mean about the receipts in your regular account, though. If you haven't yet, can you contact our Customer Success team about those so they can take it to our engineers?

https://www.weebly.com/app/help/

[ACn1]

@Adam Thanks for the clarification.

I will contact CSA on the other matter.

[Adam7]

Not a problem! Thanks for asking about the change in billing - it's a great question.