How do I downgrade a website plan?

[redshirts]

Hey there, I've got a site that is on a pro plan right now, but recently i've noticed that I have no use for the pro options an want to downgrade. I cannot seem to do this myself. How should I go about downgrading back to starter?

[Queso]

Hello!

The easiest way to downgrade would likely be to cancel in your My Services menu, then set the new plan when the remainder of the current plan has expired. However, with your permission, we can also get things cleared up here.

[redshirts]

If you can downgrade it that would be better i think. Do you need any adittional information?

[Adam7]

I've downgraded you back to your old Starter subscription, @redshirts, which should be valid through the end of the month.

[mindfulnessmhpg]

Hi, I'm also in the same situation - my website is currently suspended due to needing to update payment information but i'm only given an option to renew pro plan or upgrade my plan.  I'm not using the pro features so really want to go back to using the starter plan. 

[Adam7]

Sorry about that, @mindfulnessmhpg. I've removed the service so you can upgrade to Starter now.

[cbowling42]

Hello - I have a starter plan that says it's overdue...how did THAT happen? 

[Adam7]

It looks like our Customer Success team was able to help you with this today, @cbowling42. Thanks for posting!

[KarmicKarmen]

It's not giving me the option to downgrade back to my regular plan. I no longer need the performance plan. 

[NicheFrenzy]

hello I want to downgrade I thought I already paid for the service it seems I bought the wrong thing 

[Bernadette3]

Hi @NicheFrenzy Do you want us to downgrade you and add the credit to your account? You can apply the credit to the plan you prefer to use. Or, we can refund you and you can purchase the correct plan. The refund can take up to 3-5 business days to return to your credit/debit card. 

[bookface2323]

I'm not using my site as much as I used to, so I would like to downgrade to the free version the plan. However, the only options that I'm given is to upgrade my current plan. How can I fix that?

[Adam7]

I can remove your upgrade so your site is a free site again, @bookface2323, though I'll also need to revert your site back to a free subdomain so you can publish. Would you like me to do that?

[Jikman]

Hi there,

Could you please downgrade my "sports cards" PRO plan for me.

Thanks very much.

P.s. I tried the "My services" route but these isn't a "downgrade" feature.

[Bernadette3]

Thanks for reaching out, @Jikman

It looks like a support rep was able to downgrade your plan for you. Please let us know if you have any other questions. 😊

[PawPrints1]

We currently have the Starter Plan but are looking at the Business Plan. If we upgrade to the Business Plan then decide in a few months we want to go back to the Starter Plan, will we loose our existing website and have to rebuild the website when we downgrade?

[bfreeoffliestx]

I am needing hemp downgrading my plan from platnium to performance

[Bernadette3]

Hi @bfreeoffliestx I removed the service for you so that you can upgrade to the plan that works best for your site. 

[elina]

UPDATE

I am keeping the pro plan for the ability to upload files and password protecting pages and other apps (even though I think 216€ is too much money for not delivering the HD VIDEO aspect as advertised.

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Hi there, just yesterday I bought the pro plan (for 2 years). I did this mostly for the HD VIDEO aspect. However, I noticed it does not work and in the meantime it seems like i will not need it at all. I still like the website but I would only need a plan that gives me no weebly branding which made me decide to downgrade from PRO to Starter. Could someone help me with this? And do I get a refund for that PRO plan order I wanna cancel? Since I ordered it just yesterday I doubt the transaction has been completed yet as it takes one to two working days for the bank to do the transaction.

Thank you,

Elina

[Bernadette3]

Thanks for updating us. I'll follow up with you through the support ticket you submitted. 

[Bernadette3]

Apologies @elina It looks like a rep has already responded to your ticket and refunded the charges for you. If you wish to keep the password protection and other features please upgrade back to the plan you were on. The rep has included a coupon code you can use: 6CKN97L6GJ