Re: Renew expired domain

holly123 · ‎10-25-2016

Hi, I let my domain expire by accident, and am now trying to renew it. I'm getting a message saying it can't be done automatically and need to contact weebly support.

I'm most concerned about some of the pdfs and content I have 'stored' on the site which I'd like to retrieve.

Can anyone help?

Thanks! Holly

Adam7 · ‎10-25-2016

Hey Holly!

To renew your domain, click on your name at the top of your dashboard, then choose Account. On the page that loads, choose My Services, then click on Extend underneath your domain service.

Regarding your files you can get access to that by exporting your site archive. To do that, open your site in the editor, go to the Settings tab and use the option at the bottom of the page.

holly123 · ‎11-02-2016

Hi,

The problem is that when I do that, and then attempt to pay, I get an error message saying:

'Your domain has expired and cannot be renewed automatically. Please contact [email protected] to reactivate your domain.'

So that's what I'm doing

If you could help that would be great.

Thanks, Holly

Adam7 · ‎11-02-2016

If your billing information is up-to-date, I can try doing it myself from our end for you.

Louise4 · ‎11-10-2016

I have the same problem, could you please help ?

Adam7 · ‎11-10-2016

Hey @Louise! Can you go to this page of your account:

https://www.weebly.com/home/account/services

Once there, click on "Extend" underneath your domain name and enter billing information, then complete the purchase?

Louise4 · ‎11-10-2016

Hi Adam,

I already tried to complete my biling information and click on "extend" but everytime I do that, and then attempt to pay, I get the message saying: 'Your domain has expired and cannot be renewed automatically.'

I can't neither enter my biling information nor pay for the extension of the domain name...

Queso · ‎11-10-2016

Hello Louise! In a case like that, you'd want to speak to support directly through hc.weebly.com, as they'll be able to go through the necessary steps there.

annahermann · ‎11-27-2016

Hello!

I have the same problem!

I would like to renew my domain annahermann.com

But every time I try to pay I get the following message "Your domain has expired and cannot be renewed automatically. Please contact [email protected] to reactivate your domain."

Could you please contact me regarding this problem, because I couldn't find any way to contact you.

Regards,
Anna

Adam7 · ‎11-27-2016

It looks like your domain is in a state called "redemption (RGP). Renewing a domain from this state is different than when it's simply expired, and you'll need to contact our support team for instructions on how to do that:

http://hc.weebly.com/hc/en-us/requests/new

dojoTIA · ‎09-07-2017

we're also renewing our expired domain. i started by deleting my old credit card informations and added a new one. and when i clicked "buy", i get this error message "Your domain has expired and cannot be renewed automatically. Please contact [email protected] to reactivate your domain."

our website is "www.bernytia.com". please help! 🙂

//dojoTIA

Queso · ‎09-08-2017

Hello dojoTIA! In that case, you'll need to contact support directly, which you can do through hc.weebly.com. You'll want to do that as soon as possible, so that we can set the domain right for you.

Puja · ‎03-13-2017

We face the same problem . When ever i go for the payment it's show the messave "fraud". My website is "top20info.com". So any one can help us.

Adam7 · ‎03-13-2017

Try removing and adding your card again, @Puja, and making sure that all of the information for it is accurate. You can manage payment methods by clicking on your name at the top of your dashboard, choosing "Account", then clicking on "Payment Methods".

GS2019 · ‎05-01-2019

Hi Adam. We are also having this problem and connot renew our domain. When we go into My Services it just says "You do not have any services".

Adam7 · ‎05-01-2019

I just replied to your other post about this, @GS2019.

dennis_2 · ‎12-15-2020

hi. I'm renewing my domain but it doesn't have the "extend" button/letters to click beside it?

Adam7 · ‎12-16-2020

This is because your domain is a state called "Redemption", which requires different steps to renew. If you haven't done so yet, please contact our support team so they can go over the renewal process with domains in redemption.

harrysoph · ‎06-05-2018

Hi, I let my domain expire by accident, and am now trying to renew it. I'm getting a message saying it can't be done automatically and need to contact weebly support.

Can anyone help?

Thanks! Harry Sophocleous

Bernadette3 · ‎06-05-2018

Hi, Harry. What domain name are you trying to renew?

DJDzlBelize · ‎03-25-2019

Hey I am also trying to renew an expired domain that was in redemption phase...i paid already and have a transaction ID. My ticket number is 6295076 but i cant seem to get help