Putting individual items on sale

[Josh123]

If I want to mark down individual items for clearance let's say, how do I give it a sale price in store?

Also, I figured out how to give the item an online sale price, but it only shows the sale price once the item is added to the cart. How do I make the sale price visible on the item's actual page?

Thanks!

[frances_a]

Hello @Josh123

To offer a clearance or sale price in-store you can use automatic discounts. 

For your Square Online Store, once you enter both a price and a sales price, your customers should see the original price crossed out and the sale price is what they actually get charged. 

Let me know if this information is helpful!

Thank you. 

[Josh123]

Hi @frances_a so if I'm understanding this correctly, I can set a 30% off discount and then apply whichever product to it, but what I'm looking for is to mark things down on an individual level. 

Also, for the online price, it only shows the crossed out price once the item is already in their cart. How do I make it show the sale price on the pages for the items themselves?

[BernadetteA]

HI @Josh123

I believe it should show both the sale price and original price. Can you post a link to the item on your website so we can take a look? 

[Josh123]

Hi @BernadetteA 

Here are a few examples:

https://www.allthecandy.ca/product/mountain-dew-voltage-355ml-bbjuly22-/816?cp=true&sa=false&sbp=fal...

https://www.allthecandy.ca/product/international-delight-reese-s-iced-coffee-443ml-bbjuly29-/420?cp=...

While it does say it's X% off it doesn't actually show the sale price until the item is added to the cart. I'd like it to show the sale price on the item's page itself so that customers don't think that the price that is there is already what the sale price is. 

[RobynR]

@Josh123 Thank you for the link, so we can see what you are experiencing. 

To add a sale price to an item displayed on your Square Online site:

1. From your Square Item Library, select an existing item or create a new one.
2. Under Variations, go to Price and click Options > Add online sale price.
3. Enter a sale price for each variation you want to update.
4. Select Save when finished.

Note: Sale prices only apply to your Square Online site and do not sync to other Square platforms. If you’d like sale prices to be automatically updated, learn how to Schedule item updates for Square Online items.

Learn more about managing Square Online item settings.

[Josh123]

Hi @RobynR 

Thanks for taking the time to respond, however that wasn't what I was asking. 

I was asking a) if there was a way to discount items on an Individual basis for in store purchases without having to add it to a broad X% off discount and b) I did do the  above for online sales however it only shows the sale price once it's added to the cart. I wanted to know how to show the sale price on the page for the item itself. Otherwise, people will see the sale and the price and think the regular price is the sale price unless they add it to the cart. 

[RobynR]

Hey @Josh123,

Sorry for the confusion earlier. Let me clarify:

1. Yes, you can click on the item and select or unselect the discounts you want to apply.

2. If the steps to add a sale price on your Online store are not showing the discounted price before adding to the cart, this is the intended use. I recommend submitting this as a request in our Ideate room. 

[Josh123]

@RobynR so if I'm understanding you correctly, you're saying the only way a customer will ever know what the sale price is is by first adding the item to the cart and checking it there? There's no way for the sale price to actually display on the item's page?

[MayaP]

Hey @Josh123, with Square Online the sale price will be displayed. 

For in-person there isn't that option and it would be a feature request. 

I hope that clarifies some things! 

[Josh123]

@MayaP Ah ok, so that's where I'm running into an issue. Because if it's supposed to be displayed online, right now it's not. It only shows the sale price inside the cart. How do I make it so that the sale price is visible on the item's page?

[MayaP]

When I look at this item I do not see you have a sale price for the item.  

[Josh123]

Right, except I do. It's 50% off. So on the item's page it shows $2.49, but if you add it to your cart, it does go down to $1.25. 

[MayaP]

There has been no sale price added @Josh123. 

[Josh123]

@MayaP Ok, I think I understand now why we're not understanding each other.  

I had made a 50% off discount for clearance items. When I did this, the discount worked in store and it would work online but it would only show the discounted price after a customer put the item in their basket. 

You're saying I didn't put an "online sale price" on the individual item. If I do that, the item then just says a generic "sale" and it does show the discounted price online, but it still rings up at full price in store.

If I put both, it rings up properly in store, and it shows the sale price on the item's page online, but then if you add the item to the cart, it essentially makes it free because it's as if I gave it a double discount. 

So the question becomes, how do I classify these clearance items in a way that shows the sale price on the individual items' page while ringing through properly both in store and online? Does that make sense?

[Lou8 · Accepted solution]

Hi @Josh123,

Having the discounted price displayed on the individual item page on your website (like the image below) is a feature only available when adding a Sale Price on the item level. Having it displayed the same way with an automatic discount would be a feature request.

The workaround here would be to create an automatic discount that only applies to your POS and manually add a Sale Price for the relevant items. This way the discount will be automatically added when you ring the items in store, and your online items will display the discounted price. I understand this isn't ideal as it involves manually adding the new price for each online item, but I hope you can still make use of it.

Let me know if you have any questions 🙂.

[Josh123]

thanks @Lou8 that makes sense. I guess the problem with that is even if I did take the time to go product by product, it would mean I have no way to differentiate between a Clearance item or Black Friday Sale or anything other than it just saying "sale" for everything. I guess I'll have to decide whether I'd rather people know why the price is different, or what the different price is.