Order notification emails going to Junk in Outlook

[NTastic]

I am only a few weeks into setting up my new square website moving over from WIX. First impressions of square are not positive, I have used support way more than I have had to with WIX. 

The current issue support just said nothing to do with us good bye.

Most emails from square go to my Inbox except the rather important Order notifications. I am only a small business and need these emails to know that I have had an order. I now have to constantly either check the dashboard or junk emails. 

I have been through various threads and added about 6 email address to my white list and clicked not spam / junk on 9 emails and still going to junk and still listed as unverified.

Squares attitude that it is nothing to do with them is rude and unsupportive, but at the end of the day I need a fix. As a side Square are still after 24hrs trying to work out why coupons don't work which has caused a major problem for a customer of mine. I am getting to the point of wandering if square is a real and serious website supply and that I made a huge mistake investing time and money moving over to them, as nothing seems to work properly.

Any ideas how to fix emails will be greatfully recieved.

[doc_choc]

@NTastic I feel your pain, its not nice when things don't run smoothly. We had a similar issue last year, however emails, spam filters, white lists etc is a little bit of a black art. We found our email service provider was being a little over zealous with their email filtering. It may be worth going back to them as it's not always an issue related to the mail server of the sender. They may be able to adjust the filter settings to allow the emails to be received. 

[Sineaid · Accepted solution]

Hi @NTastic,

It’s disappointing to hear that whitelisting the recommended email addresses hasn’t resolved this issue. And, while it’s good to know that our support team is investigating the issue with your coupons, I do understand that these things can sometimes be time sensitive for a small business.

Just to be sure that all bases have been covered, the recommended emails are:

• hello@weebly.com

• noreply@weebly.com

• no-reply@weebly.com

• hello@emails.weebly.com

• noreply@promote.weebly.com

• no-reply@editmysite.com

As @doc_choc mentioned, the vast majority of the time, we see these issues due to over-zealous filtering on the email domain providers side. And in particular, I’ve seen this most commonly with custom domain email addresses. One way to check if the issue sits exclusively with the email provider, would be to temporarily update the email address where your order notifications are sent to. I’d suggest trying a generic email provider such as Gmail or Outlook, if you have an email address available to use.

Or as an alternative, if you set your Notification preferences to ‘Send orders from all locations to the same email(s)’, you can enter up to three email addresses.

To send Square Online order notifications to different emails:

1. Sign in to your Square Dashboard and click Sales channels > Online > Settings or Shared Settings.

2. Click Notifications.

3. Click Set up to enable New order emails. 

4. Select your location option:

   • If you select Send orders from all locations to the same email(s), you can enter up to three email addresses separated by commas.

   • If you select Send to custom email addresses by location, toggle ON Notifications and enter up to three email addresses separated by commas.

5. Click Save.

6. You will receive an email for each new order to the email address(es) you added.

If all your order notifications are being redirected to spam folders regardless of the email provider, I’d be happy to take a closer look to see if there is anything that may have been missed from our side. Just share a link to your site here, and I’ll request that our Square Online team dig a little deeper.

[NTastic]

Thank you fixed it by setting up a google email address but it would only work with 1 email address in the system, I have the google account setup to auto forward to the address I want. They still come into Outlook unverified but atleast land in my inbox.

Square is a very bad platform, full of bugs really regreat the choosing it.