mysacredsoul
06-22-2022
11:59 AM
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My product images take so long to load!
Can anyone help me? I have set up and published my website but a common problem is that the product images take so long to load? how is anyone supposed to shop my products if they cant see them!
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2 REPLIES 2
Breffni

06-22-2022
04:54 PM
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Hey @mysacredsoul, welcome to the Seller Community.
Sorry to hear you're site is a bit slow. There are some guidelines we have when it comes to image size. If what you have uploaded doesn't match, this can cause the images to have a delay when loading.
Non-background images:
- The best approach for non-background images added to any page of your site is to use JPEGs that are no more than 1000 pixels on their longest side.
- For high-quality images, we recommend using a photo hosting site made for photographers (e.g. Flickr.com) and embedding the images onto your site from there. We don’t design around larger, uncompressed, high-quality images because we need to host millions of images from millions of users. As a result, third-party image hosting can be a better way to make sure your image quality doesn’t go down.
Header, banner and background images:
- For images that are a part of your site design (e.g. header, banner and background images), it’s best to use an image that’s around 2000 pixels wide and at least 1000 pixels high. This makes the image large enough to look good at full width on virtually any screen size.
Category Images:
- Category images should generally be at least 160 pixels on the shortest side and have a 4:3 aspect ratio.
Item Images:
- Item images should typically have a 1:1 aspect ratio, where 600x600 pixels is generally a good size. Any over a 641-pixel width will begin to zoom in on the photo.
When you can, please take a look at these guidelines and make changes if necessary.
Let me know if this helps 🙂
Breffni
Community Moderator, Ireland, Square
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After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures!
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question ✨
After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures!
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MUDE
11-28-2022
09:41 PM
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Did you find a fix ? In the same boat
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