Somehow one of our jobs was switched to tip-ineligible.  So for an entire pay period a group of employees were not being allocated tips.

 

I've fixed this job to go back to tip-eligible, but the hours they've worked still show "tip-ineligible".

 

How can I force Square to reallocate tips properly for this time period?

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@SBU on the timecards in question that were marked tip ineligible, you can go back and edit them to change them to tip eligible. 

svanbrunt_0-1743004594107.png

As Chip mentions though, if Payroll has already been run, that will need to be reconciled manually.

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Hi @SBU.If payroll has been run for the period in question, then the tip pool can not be re-calculated after the fact.  If it was then there would be no audit trail to prove how the numbers for the payroll were arrived at.  If you were ever audited this would raise a red flag, for sure. Your only option if this did not happen for the current payroll run is to figure out the adjustments and manually adjust a future payroll run.  Otherwise, I assume that your current tip pool is working fine now that youโ€™ve made the changes.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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Solution

@SBU on the timecards in question that were marked tip ineligible, you can go back and edit them to change them to tip eligible. 

svanbrunt_0-1743004594107.png

As Chip mentions though, if Payroll has already been run, that will need to be reconciled manually.

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In response to svanbrunt

Thanks @svanbrunt.  I learned something new today!!!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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In response to svanbrunt

Thank you!  I did find this.  I did have to manually change it for every shift, but it worked.   I don't process payroll through Square since our shop is part of a larger organization with a separate payroll system, so that was not an issue.

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