Scheduling pick up orders?

[Lizzyspizza]

Does anyone know how to use the Square Appointments feature to allow customers to schedule pick up times? it seems to be set up more for appointment START times - i.e. I select 5 pm and that is my booked appointment start time. However, I am in the food industry and need to allow customers to choose when they want the order to be completed (not started). 

[brickandmortar1]

We love the schedule pick up feature, however we find that many of our customers are not selecting it on check out.  We want this to be a required field or default it to on so the time spots are available by default.

[ashc]

Hi @brickandmortar1,

I moved your post to an existing thread on how to add a prep time to your items.

You can't make scheduled orders a default but you can add a prep time so it would give you a certain amount of time to complete the orders instead of being able to be picked up instantly.

Check out how these other sellers in the thread are doing this. 

[Bleubird]

Instead of making schedule pick up required, can we just disable the ASAP option?

[Bleubird]

...Or is there a way we can see if they chose "As soon as possible" or "Schedule for later"

[MarshmallowMama]

I would REALLY like the ability to turn off the ASAP option also!

[Twiggy]

Hi this has just come to the UK and reading posts this doesn't look resolved - should I post in UK beta or in here - I'll post in here as you might be able to help.

hi @JessRog  pick up later is great for online but cusotmers can select to pick up on Christmas day - Is there a way to bring in date functionality to retail / online to block out days /holidays. I can't take a screen as cart section reverts back and closes date selection drop down box The dates for pick up go all the way into March and if like us you deal daily in € the cost of goods can fluctuate

[JessRog]

Thanks for flagging @Twiggy. This is a feature request that is currently being tracked. While I know its not a perfect solution - implementing a pop up or banner to ask customers to not order for those dates may help!

[Abeaudoin]

Has anyone had scheduled orders print well before their pickup time?

We have been using the scheduled order feature since it came out, and from time to time it doesn't work correctly. The scheduled orders should go into the "upcoming" orders section, and not print to our printer & tablets until 15 minutes before the pickup time ( we are a restaurant, and everything has a 15 min  prep time, except for drinks & desserts which are 5 min prep time) Sometimes a scheduled order will come in, and print right away, to our tablets & printer, and the order will show up in the "active" orders section, an hour or more before the orders pickup time.

I cant find any rhyme or reason as to why its happening, the orders all have different items, different pickup times, and different customers placing the orders.

I've had three different customers place scheduled orders to pick up at the same time (they were eating together but paid separately) two of the orders worked correctly, and one of them printed right away. We caught that the order wasnt being picked up for a few more hours, but not before we had dropped the food. Meaning we had to waste the food, and start it over at the correct pickup time.

This is not ideal in any restaurant, but its one of our core principles to be as least wasteful as possible. We have learned to keep watch of the tickets times, and be prepared for the scheduled order feature to not work as it should, which is unfortunate because it helped us make scheduling orders a reality for our customers, and it is great when it works correctly.

The last answer I got from Square was that some of the items on the scheduled orders might have longer pickup times, I know this isn't the case because everything has either a 5 or 15 minute prep time, so it wouldn't cause an order to print 3 hours before its pickup time. 

Has anyone else had similar problems? I haven't had much luck with getting answers from  Square or Weebly customer support, and I'd love to know whether this issue is cause by something we are doing wrong, or whether its a bug in the program. 

Thanks and sorry for the novel 😁

[BernadetteA]

Thanks for reaching out, @Abeaudoin

I'm sorry to hear the service is not working out for you consistently. I haven't heard of this happening before, but were you able to provide the order details to the customer service team? They should be able to take a closer look at the item settings to confirm whether or not the early printing was due to the item settings. 

I also recommend keeping the printed ticket handy if this happens again so that you can provide it to the team for cross referencing. It can sometimes be difficult for the reps to recreate an issue, and the more data you can provide to the team the better. 

[Abeaudoin]

We have at least a couple of these scheduled orders malfunction at least once/ twice a week. We opened a support ticket last week on Thursday, but have not received a response yet. 

And yes, since December we have been capturing screenshots each time we have a scheduled order that doesn't work correctly, so I have plenty of examples to share.

We would really like to get this resolved quickly, we cant figure out why its happening, but it is and its frustrating when we cant trust the feature to work correctly every time and when we don't catch it before the order is made, and end up tossing a whole order of food and drinks, because the customer isn't going to pick it up for hours. 

[Twiggy]

Just want to say - wow wow wow. Scheduling for pick up was amazing xxxx I just wish we could send invoices for scheduled pick up and offer delivery the same. I know it will come. !!! Loyalty crashes with AirPods connected - end of sale. Might be a mic thing. 

[lcmgaplantsale]

I'm holding a one day preorder plant sale to be picked up on April 24th between 12 pm and 6 pm with a limit of 15 cars per half hour. How would I set that up? Im currently directing the to a secondary sign up software, but it would be awesome if it could all be done from one site. We go live Monday 4/5/2021 thank you

[ashc]

Hey @lcmgaplantsale and welcome to the Community!

The Online Store doesn't offer options for pre-orders at this time but it's a popular request so hopefully it'll be something we're able to bring to the table in the near future. 

[gaurangbhatt]

Hello,

We would like our customers to schedule pick-up/deliveries for future dates. When we turn on the "allow schedule pick-up" and "allow schedule delivery" the calendar by default allows the customer to select up to the 90th day.

Is there a way we can change it to just 1 week?

One way I can think of is setting restricted dates (but problem with that is that I have to enter individual dates, I would be easy if that had ability to select a date range)

Please advice.

Thank you

[AshleyK]

Hi! Thanks for reaching out! I've merged your post to an existing thread that should help answer your question. 🙂

[Lizzyspizza]

coming back to this almost two years later to see if there have been any enhancements that make this workable. I need to be able to allow customers to select a specific PICK UP TIME while booking. Is this possible?

[ConteCucina]

I do not see why you can not do this regardless of what all these responses are. I am looking to do the same thing and after reading all the replys that do not answer your question, I am thinking I signed up for the wrong card service.