How do I remove a customer's name from the top s screen while in charge mode?

[robynday]

How do I remove a customer's name from the top s screen while in charge mode?

[Helen · Accepted solution]

Hi @robynday! Here are the steps to remove a customer's name mid-sale from an Android device: 

1. Tap on the customer's name that appears immediately above the 'Charge' buton.
2. From the next screen tap the small down arrow v in the upper left. 
3. Tap View Customer > tap the three dots on the upper right > tap Remove Customer from Sale.
4. Tap the back arrow to add a different customer or tap the X to return to the sale with out a customer.

To remove a customer's name From an iOS device:

1. Tap on the customer's name that appears immediately above the 'Charge' buton.
2. From the next screen tap the small down arrow v in the upper left.
3. Tap Remove > tap the down arrow again to add a different customer or tap the X to return to the sale with out a customer.

[vIVe]

This does not appear to work currently in the iOS app on iOS14.  after customer is selected, tapping on customers name (above charge button), pulls up new screen with drop down arrow on RIGHT.  That drop down menu only has "Clear Sale" and no way to remove customers name.  Please advise.

[JustinC]

@vIVe - It shouldn't matter the iOS version on your device, make sure the Square POS app is up to date. 

Just tested this on my demo account using Helen's instructions above with no problem. Can you tell me what app version is downloaded? 

[vIVe]

Version 5.47.4

[JustinC]

Gotcha - that's the latest version. @vIVe

Can you send a screenshot of your app after you tap the customer's name. I want to see the options you have? 

[vIVe]

     

Should be 3 screenshots 

[JustinC]

Can you try reinstalling the app? 

[vIVe]

Reinstalled - no change. 

[isabelle]

Hmm. This doesn't sound right @vIVe.

Please give our Support Team a call so they can file a ticket with our Engineering Team to look into this. Really sorry for the frustration this has caused. 

Feel free to follow up in this thread if the issue or bug is identified and resolved. This may help other sellers that encounter this issue. Thanks for your time.