My square was stolen how do I cancel it

[#1]

My square was stolen, do I need to cancel it, or will my new one cancel it out

[#2 · Accepted solution]

Hey @Marleyman,

Thanks for getting in touch and sorry to hear about your reader.

The good news is that there is no personal information stored in our card readers. Everything that ties a transaction to you is tied to the Square account you're logged into on the app on your mobile device - so if your reader has been lost or stolen, you can just connect a new one to your existing account, and anyone who may obtain your old reader won't be able to process anything on your account.

Hope this helps, let me know if you have any questions! 

[#3]

Thank you

[#4]

Can it be traced?

[#5]

Hey @Away-Up,

Square products themselves don't have GPS tracking built into them, so unfortunately can't be traced!

[#6]

Thank you

[#7]

I have had my reader stolen..what do I do?

[#8]

Hey @Cervantes1952,

Please refer to the response marked as "Best Answer" at the top of this thread 🙂

No personal info is stored in Square readers so you don't need to do anything - though I am sorry to hear your reader has been stolen!